Pauline Hicks
Brighton,AL
Summary
Office management professional recognized for optimizing administrative functions and improving operational efficiency. Demonstrated expertise in document management and budget oversight, contributing to enhanced financial control and streamlined processes. Committed to fostering a collaborative work environment that supports team goals and meets dynamic organizational needs.
Overview
28
28
years of professional experience
Work History
Office Manager
Elmwood Cemetery & Mausoleum
08.1996 - 10.2024
- Streamlined document management procedures to improve accessibility and retrieval efficiency.
- Monitored expenditures for better financial control.
- Managed sensitive information with strict adherence to company confidentiality protocols. with discretion, maintaining confidentiality of company documents and personnel records.
- Reconciled accounts payable/receivable transactions regularly to maintain accurate financial records and balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enforced office policies aligned with company values and regulatory requirements to ensure compliance and operational integrity.
- Set clear team priorities to enhance workflow and ensure project alignment., maintained schedules and monitored performance.
- Provided exceptional customer service by addressing client inquiries and concerns via phone calls and email correspondence.
- Addressed customer concerns promptly, leading to increased satisfaction.
Education
Associate of Applied Science - Business Administration
Alabama Southern Community College
Gilbertown, AL05-1988
High School Diploma -
Southern Choctaw High School
Silas, AL05-1986
Skills
- Account reconciliation
- Document management
- Budget management
- Office policy enforcement
- Financial reporting
Timeline
Office Manager
Elmwood Cemetery & Mausoleum
08.1996 - 10.2024
Associate of Applied Science - Business Administration
Alabama Southern Community College
High School Diploma -
Southern Choctaw High School