Pauline Smith
Olive Branch,MS
Overview
2025
2025
years of professional experience
Work History
Business Owner/Operator
Smith Brothers Funeral Home
11/1/16 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage approximately 2-4 calls per day from potential clients
Customer Service Representative
Sedgwick Claims Management
08.2005 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 50-100 calls per day from customers
Education
Certificate of Completion - Business Management
Draughon's Junior College
Memphis, TN08.1988
Certificate of Completion - Receptionist
Miller Hawkins Business College
Memphis, TN12.1982
High School Diploma -
Independence High School
Coldwater, MS05.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Sedgwick Claims Management
08.2005 - 10.2024
Business Owner/Operator
Smith Brothers Funeral Home
11/1/16 - Current
Certificate of Completion - Business Management
Draughon's Junior College
Certificate of Completion - Receptionist
Miller Hawkins Business College
High School Diploma -
Independence High School