Overview
Work History
Education
Skills
Timeline
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Pauline Smith

Olive Branch,MS

Overview

2025
2025
years of professional experience

Work History

Business Owner/Operator

Smith Brothers Funeral Home
11/1/16 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Manage approximately 2-4 calls per day from potential clients

Customer Service Representative

Sedgwick Claims Management
08.2005 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 50-100 calls per day from customers

Education

Certificate of Completion - Business Management

Draughon's Junior College
Memphis, TN
08.1988

Certificate of Completion - Receptionist

Miller Hawkins Business College
Memphis, TN
12.1982

High School Diploma -

Independence High School
Coldwater, MS
05.1981

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Sedgwick Claims Management
08.2005 - 10.2024

Business Owner/Operator

Smith Brothers Funeral Home
11/1/16 - Current

Certificate of Completion - Business Management

Draughon's Junior College

Certificate of Completion - Receptionist

Miller Hawkins Business College

High School Diploma -

Independence High School

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Pauline Smith