Pauline Todd
Conroe,TX
Summary
Dynamic and adaptable professional with experience at United Airlines and Stephens and Gatewood Dentistry. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in emergency management and first aid, ensuring safety and comfort in high-pressure situations. Committed to maintaining a professional appearance and fostering positive relationships.
Knowledgeable with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
24
24
years of professional experience
Work History
Flight Attendant
United Airlines
Houston, TX
03.2008 - 03.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Dental Assistant
Stephens and Gatewood Dentistry
Spring, TX
12.1999 - 01.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
GED -
MacArthur High School
Houston, TXSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Professional appearance
- Cultural awareness
- Emergency situations management
- Problem-solving
- Conflict resolution
Timeline
Flight Attendant
United Airlines
03.2008 - 03.2024
Dental Assistant
Stephens and Gatewood Dentistry
12.1999 - 01.2008
GED -
MacArthur High School