Paulo Dos Santos
Lynnwood,WA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Over 15 years of experience in customer service in the restaurant industry and over 2 years of experience as a professional driver. Skilled in customer engagement, staff management, conflict resolution, multitasking, and attention to detail.
Overview
15
15
years of professional experience
Work History
Manager
Fogo de Chao
06.2023 - Current
- Facilitate all aspects of the restaurant, from customer service to inventory and staff management
- Coordinate operations with vendors and suppliers
- Ensure delivery of exemplary customer service to maximize customer satisfaction
- Quickly resolve any instances of customer dissatisfaction, or conflict among staff
- Lead staff training to ensure compliance with standard operating procedures
- Ensure compliance with all sanitation and food safety regulations
- Manage 70+ staff members, organize shift schedules, perform annual staff evaluations.
Server
Fogo De Chao
08.2011 - 06.2023
- Greeted customers and ensured they felt welcome in the restaurant
- Met customer needs in an efficient manner
- Multi-tasked to meet the needs of multiple tables at once.
Valet Driver
Safety Park
08.2009 - 08.2011
- Safely drove customers' cars from the parking lot to the restaurant in a timely manner
- Ensured customers' cars remained undamaged and were driven safely
- Drove customers in a safe and timely manner to their destination.
Education
GED -
Antonio Prado Junio
Sao Paulo, Brasil 08.2008
Skills
Team Leadership
Verbal and written communication
Complex Problem-Solving
Operations Management
Sales management
Customer Service
Problem Resolution
Work Planning and Prioritization
Safe Food Handling
Front-of-house display creation
Clean Driving Record
Vehicle Safety Knowledge
Timeline
Manager
Fogo de Chao
06.2023 - Current
Server
Fogo De Chao
08.2011 - 06.2023
Valet Driver
Safety Park
08.2009 - 08.2011
GED -
Antonio Prado Junio
Similar Profiles
Brianna GardnerBrianna Gardner
Lead Hostess at Fogo De ChaoLead Hostess at Fogo De Chao
Vanessa Duenas-RojoVanessa Duenas-Rojo
Server at Fogo De ChaoServer at Fogo De Chao
Allyson RamonAllyson Ramon
Gaucho Chef at Fogo De ChaoGaucho Chef at Fogo De Chao