Paulo Guevara

• Sales and customer engagement -Provided friendly customer service to guests with wireless needs by recommending suitable plans, devices and accessories to drive sales
• Product Knowledge- Learned to stay up to date on all Metro by T-mobile products,services, promotions and new technologies to assist customers with troubleshooting device related and account issues.
• Store Operations-Kept clean and organized store environment to accurately handle all cash and credit card deposits. As well as managed stock levels and inventory checks.

• Staff Management-Led and assigned shift team members with corresponsive tasks to maintain and provide an efficient (open , mid, or close) shift. Provided new and current staff members with updated and current training in all positions.
• Resolve, Handle and Address-Actively resolved customer complaints and quickly de-escalated issues to improve the overall dining experience. Provided hands on support and made critical decisions to resolve high labor cost and maintain an efficient shift.
• Store Operations- Managed sales and labor with Rackson.Maintain cleanliness, maintenance, and survey standards to uphold brand image. Following company guidelines for cost control and resource utilization.

• Machine Operation- Placed and measured insulin carpet on automated cutting systems.

Ex: Eastman Hawk and Talon Multi-Ply. Used pallet jack after placing freshly cut products on pallets.

• Safety- Followed required guidelines including goggles, heavy duty coverall , steel toe boots and face mask.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.

• Communicated well with homeowners and local businesses in the case of any concern or questions about the inspection.
• Safety Procedures- Carefully inspected service poles by digging to ensure the wellbeing and give up to date treatment as well as being able to identify high risk service poles and correctly placing tags by level of risk.

• Enlisted in the US Navy and successfully completed basic training.
• Graduated “A School” where I learned specialty medical training from keeping files organized to patient care as well as working team scenarios to high risk environments in a 24/7 on call mindset from providing correct medical care.
• Medical Training - Anatomy, IV insertion, measuring different types of medication, phlebotomy,wound care,massive hemorrhage treatment, Mass casualty and Tactical Combat Casualty Care and much more.
• Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.