PAULO “ALEX” MOTA
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience in sales and home remodeling. Proven ability in project management and exceptional customer service, consistently delivering high-quality designs, and fostering long-term client relationships. Bilingual and highly organized, adept at negotiating contracts and resolving complex issues to enhance client satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results
Overview
17
17
years of professional experience
Work History
HOME REMODEL & SALE, FLOORING SALES & INSTALLATION
Self Employed Services
Phoenix, AZ
06.2008 - Current
- Conducted site visits to measure, evaluate, and plan installations, reducing project delays.
- Installed various types of flooring, ensuring precise installation to ensure a high quality finish.
- Formulated and implemented unique on trend designs and renovations in the interior, and enhanced the curb appeal on my remodel and sale homes.
- Through doing most of the work on my own remodels, is how I’ve gained experience and knowledge in most of the construction trades.
- Provided exceptional customer experiences to clients to improve word of mouth clients
IN HOME SALES & DESIGNER
ARIZONA FLOORING BROKERS
SCOTTSDALE, AZ
02.2024 - 04.2025
- Researched market to determine appropriate prices for designs and products.
- For every sale I made, be it flooring or remodel, I conducted an in home visit to measure, determine their needs, create new designs and iterations, ordered material, coordinated with subcontractors, scheduled, and collected payment
- Analyzed customer feedbacks to identify areas of improvement within existing designs, and worked with client via email, phone and in-person to collect information to complete designs.
- Delivered exceptional customer service that resolved issues, fostered long-term relationships, while also getting recommended by word of mouth.
IN HOME SALES & OFFICE MANAGER
GRIZZLYS FLOORING
MESA, AZ
05.2016 - 02.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation while remaining calm and professional in the stressful circumstances, and effectively diffused tense situations.
- Facilitated in home client consultations to understand their needs and provide personalized solutions
- Negotiated contracts with vendors to secure favorable terms and pricing, also ordered supplies & material
- Developed and implemented new office practices and procedures.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05-2013
High School Diploma -
Red Mountain High School
Mesa, AZ05-2008
Certification -
OSHA 10
Skills
- Bilingual:English & Spanish 1st language proficient
- Project management
- Flooring installation
- Interior design
- Customer service
- Contract negotiation
- Troubleshooting
- Highly organized
- Measuring skills
- Self starter
- Personable; easy to talk to and get along with
- Strong business ethics
- Fast learner
- MIcrosoft Office Proficient
- Adaptable; transition easily between tasks, working individually or in a team
- Attention to detail
Timeline
IN HOME SALES & DESIGNER
ARIZONA FLOORING BROKERS
02.2024 - 04.2025
IN HOME SALES & OFFICE MANAGER
GRIZZLYS FLOORING
05.2016 - 02.2024
HOME REMODEL & SALE, FLOORING SALES & INSTALLATION
Self Employed Services
06.2008 - Current
Bachelor of Arts - Communications
Arizona State University
High School Diploma -
Red Mountain High School
Certification -
OSHA 10
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