Payten Martens
Geneseo ,IL
Summary
Dynamic Shift Lead with a proven track record at Beck Oil, excelling in employee training and customer service. Mastered conflict resolution and operations monitoring, significantly enhancing team performance and customer satisfaction. Skilled in both workplace safety and POS software, adept at fostering a welcoming and efficient environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Beck Oil
04.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Erie High School
Erie, IL06.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Coaching and mentoring
- Quality control
- Inventory management
- Conflict management
- Knowledge sharing
Additional Information
I have an OCD way of thinking, meaning I have a certain way of learning and doing jobs. I find that once I have learned my job, I work very well and try to be the best, not only for myself but for my job and employer too. I worked my way up in Beck Oil Co. from kitchen to register to now shift lead, because I feel Beck Oil is a company I can and will try to move up in.
Timeline
Shift Lead
Beck Oil
04.2022 - Current
High School Diploma -
Erie High School
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