Payton Baird
Oxford,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Snooty Pig Cafe. Skilled in cash handling and exceptional customer service, I excel in fast-paced environments, ensuring high-quality guest experiences. Achieved significant improvements in team performance through effective leadership and conflict resolution. Spent years working as server in multiple work environments.
Overview
6
6
years of professional experience
Work History
Server
Chill Bar and Grill
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hospitality Team Member
Chicken N Pickle
08.2023 - 01.2024
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Barista
Nutrition Fix
08.2020 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Manager / Server
Snooty Pig Cafe
08.2018 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
IMC
University of Mississippi
University, MSSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Chill Bar and Grill
05.2024 - 08.2024
Hospitality Team Member
Chicken N Pickle
08.2023 - 01.2024
Barista
Nutrition Fix
08.2020 - 08.2022
Manager / Server
Snooty Pig Cafe
08.2018 - 02.2021
IMC
University of Mississippi