Payton Bowman
Whitwell,TN
Overview
7
7
years of professional experience
Work History
Health Navigator
BCBST
Chattanooga, TN
11.2022 - Current
- Conducted educational phone calls advising members of available benefits, services, programs, gaps in their care, and referred members to population health management programs as appropriate.
- Managed system work queues; screened identified members for eligibility, prior case activities, and assigned members to clinical teams for call outreach and intervention.
- Facilitated research and analysis of each member's recent admission.
- Analyzed patient data to identify trends and inform service improvements.
- Implemented feedback mechanisms to refine health navigation protocols and enhance outcomes.
Customer Service Representative
BCBST
Chattanooga, TN
07.2021 - 11.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skill set.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Compiled with corporate and regulatory policies regarding information confidentiality and privacy.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
The Center for Student Wellbeing Intern
The University of Tennessee at Chattanooga
Chattanooga, TN
08.2020 - 08.2021
- Marketed mental health advocacy around our college campus.
- Developed promotional materials for university programs, increasing visibility and participation (suicide, stalking, and substance abuse prevention).
- Sorted and organized files, spreadsheets, and reports.
Mental Health Technician
Parkridge Valley West Hospital
Jasper, TN
10.2020 - 07.2021
- Collaborated with and assisted doctors, rehabilitation therapists, psychologists, and social workers with each patients' care.
- Monitored patients’ physical and emotional well-being and reported unusual behavior to medical staff.
- Aided patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Trained new employees on procedures to follow with psychiatric patients.
Child Caregiver
Little Miss Mag Early Learning Center
Chattanooga, TN
12.2018 - 09.2020
- Provided compassionate care and support to children in daily activities.
- Assisted in maintaining accurate records of children's behavior and achievements.
- Monitored children's progress, ensuring a safe and nurturing environment.
- Collaborated with parents and staff to address child development concerns effectively.
Education
Bachelor Of Science (B.S.) - Social Work
The University of Tennessee At Chattanooga
Chattanooga, TN05-2021
Associate In Science (A.S.) - undefined
Chattanooga State Community College
Chattanooga, TN08-2019
Skills
- Time management
- Critical thinking
- Research
- Multitasking
- Problem-solving abilities
Timeline
Health Navigator
BCBST
11.2022 - Current
Customer Service Representative
BCBST
07.2021 - 11.2022
Mental Health Technician
Parkridge Valley West Hospital
10.2020 - 07.2021
The Center for Student Wellbeing Intern
The University of Tennessee at Chattanooga
08.2020 - 08.2021
Child Caregiver
Little Miss Mag Early Learning Center
12.2018 - 09.2020
Associate In Science (A.S.) - undefined
Chattanooga State Community College
Bachelor Of Science (B.S.) - Social Work
The University of Tennessee At Chattanooga