Payton Gwisdalla
Marysville,mi
Summary
Dynamic Shift Lead at Planet Fitness with a proven track record in employee training and customer service excellence. Skilled in problem-solving and team motivation, I enhanced operational efficiency and fostered a welcoming environment, consistently resolving customer issues to ensure satisfaction. Committed to maintaining high safety standards and effective staff supervision.
Overview
4
4
years of professional experience
Work History
Shift Lead
Planet Fitness
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
CNA Student
Medilodge Of Richmond
12.2022 - 03.2023
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Server
Red Lobster
03.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Marysville High School
Marysville, MISkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Staff motivation
- Shift leadership
- Positive attitude
- Problem-solving
- POS system operation
Timeline
Shift Lead
Planet Fitness
04.2023 - Current
CNA Student
Medilodge Of Richmond
12.2022 - 03.2023
Server
Red Lobster
03.2021 - 01.2023
High School Diploma -
Marysville High School