Payton Rich
Minneapolis,MN
Summary
Skilled and reliable food hospitality worker with over 14 years of experience, seeking to use my advanced FOH skills and ability to contribute to a positive and efficient food service team, equally committed to creating a memorable dining experience for each and every guest. I excel in high-pressure, fast-paced environments and am known for being in constant communication and coordination amongst my team.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Ciao Bella
Bloomington, Minnesota
03.2015 - 02.2025
- Supervised staff to maintain 4.9 stars on Google Reviews through being reliable and communicative.
- Assisted staff by serving food and beverages or bussing.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Conducted interviews and oversaw the hiring/training process.
- Performed monthly inventory.
Server
Ciao Bella
Bloomington, MN
03.2015 - 07.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu.
Bartender
Ciao Bella
Bloomington, MN
03.2015 - 07.2021
- Maintained inventory of liquor, beer, wine, and other beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
Education
Some College (No Degree) - Early Childhood Special Education
South Dakota State University
Brookings, SDSome College (No Degree) - Early Childhood Special Education
Normandale Community College
Minneapolis, MNSkills
- Conflict resolution
- Restaurant operations management
- Organization and prioritization
- Staff scheduling
- Employee retention
- Customer engagement
- Customer-oriented
- Shift management
- Supervisory skills
References
References available upon request.
Timeline
Restaurant Manager
Ciao Bella
03.2015 - 02.2025
Server
Ciao Bella
03.2015 - 07.2021
Bartender
Ciao Bella
03.2015 - 07.2021
Some College (No Degree) - Early Childhood Special Education
South Dakota State University
Some College (No Degree) - Early Childhood Special Education
Normandale Community College