Payton Rich
Minneapolis,MN
Summary
Skilled and reliable in restaurant management, with over 15 years of experience in the service industry, seeking to use my advanced FOH skills and ability to contribute to a positive and efficient team. I am committed to creating a memorable dining experience for each and every guest. I excel in high-pressure, fast-paced environments, and am known for being in constant communication and coordination among my team.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
NOLO's Kitchen
Minneapolis, Minnesota
04.2025 - 01.2026
- Hired, trained, scheduled, and supervised employees.
- Managed labor costs and tracked sales for accurate reporting.
- Handled cash management and prepared financial reports consistently.
- Ensured exceptional customer service standards were met at all times.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Built strong relationships with regular customers to enhance retention.
- Set strategic goals for operational growth and efficiency improvement.
Restaurant Manager
Ciao Bella
Bloomington, MN
08.2021 - 02.2025
- Oversaw daily restaurant operations to ensure high standards of food quality, service, and cleanliness.
- Created work schedules and managed labor costs.
- Conducted staff training, coaching, and performance evaluations.
- Ensured excellent guest service, and handled escalated concerns.
- Built positive team culture and reduced employee turnover.
Server/Bartender
Ciao Bella
Bloomington, MN
03.2015 - 06.2021
- Prepared and served alcoholic and non-alcoholic beverages quickly and accurately.
- Provided friendly, engaging customer service to enhance the guests experience.
- Resolved guest concerns professionally and efficiently.
- Assisted in training new servers on menu items and restaurant procedures.
- Displayed enthusiasm and extensive knowledge about the restaurant and its menus.
Education
Early Childhood Special Education
South Dakota State University
Brookings, SDEarly Childhood Special Education
Normandale Community College
Minneapolis, MNSkills
- Schedule management
- Attention to detail
- Employee training
- Labor cost management
- Customer service standards
- Restaurant operations management
- Employee scheduling
- Effective communication
- Organizing and prioritization
Timeline
Assistant General Manager
NOLO's Kitchen
04.2025 - 01.2026
Restaurant Manager
Ciao Bella
08.2021 - 02.2025
Server/Bartender
Ciao Bella
03.2015 - 06.2021
Early Childhood Special Education
South Dakota State University
Early Childhood Special Education
Normandale Community College