Payton Sharpe
Babson Park
Summary
Professional with extensive experience in customer service, adept at identifying and resolving issues to enhance client satisfaction. Developed and implemented customer service policies and procedures, ensuring adherence to high standards. Trained new employees on effective customer service techniques, contributing to improved team performance. Maintained accurate records of customer interactions, facilitating efficient resolution of inquiries and complaints.
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Costumer Service
AutoZone
Lake Wales
04.2023 - 06.2025
- Identified and resolved customer service issues.
- Assessed customer service strategies to recommend improvements.
- Provided excellent customer service to patrons.
- Resolved customer service issues promptly and courteously.
- Provided customer service support to attendees.
- Maintained accurate records of customer service activities.
- Established guidelines for excellent customer service standards.
- Developed customer service policies and procedures.
- Managed customer service inquiries, complaints, escalations.
- Trained new employees on customer service protocols.
- Provided excellent customer service when delivering goods.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Provided customer service support to existing clients.
- Provided customer service support when necessary.
Education
Associate of Arts - Sports Management
Nova Southeastern University
Davie, FL 08.2023 - 05.2025
Skills
- Customer service
- Policy development
- Conflict resolution
- Record keeping
- Communication skills
- Problem solving
- Attention to detail
- Critical thinking
- Organizational skills
- Customer service and assistance
- Customer service standards
- Attentive customer service
- Adherence to high customer service standards
Timeline
Associate of Arts - Sports Management
Nova Southeastern University
08.2023 - 05.2025
Costumer Service
AutoZone
04.2023 - 06.2025