PAYTON TETTENBORN
Overland Park
Summary
Dynamic Office Manager with extensive leadership experience in administrative roles, demonstrating a strong command of industry practices and procedures. Proven expertise in managing financial, personnel, and clerical operations, coupled with exceptional abilities in team building and motivation. Recognized for fostering positive customer relations and cultivating strong professional relationships while employing independent decision-making skills to drive company success. Committed to enhancing employee engagement through effective training, mentoring, and morale-building initiatives that elevate overall performance.
Overview
6
6
years of professional experience
Work History
Office Manager
LeBlanc and Associates Dentistry for Children
Prairie Village, KS
06.2023 - Current
- Streamlined office operations, enhancing workflow efficiency and improving patient scheduling systems.
- Implemented electronic health record management, ensuring accuracy and accessibility of patient information.
- Trained and mentored administrative staff, fostering a collaborative and productive work environment.
- Enhanced office policies by integrating best practices in compliance with healthcare regulations and standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Office Manager
Dental Innovations
Shawnee, KS
07.2021 - 05.2023
- Managed senior-level personnel working in marketing and sales capacities.
- Developed patient communication protocols, improving appointment confirmations and follow-up processes.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Assistant Manager
BB's Bar And Grill
Spring Hill, KS
08.2020 - 06.2021
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Olathe Northwest High School
Olathe, KS05-2016
Johnson County Community College
Overland Park, KSSkills
- Advanced Arrangements
- Calendar Management
- Banking Operations
- Clerical Support
- CPR Certified
- Customer Service Certified
- HIPPA/OSHA Training
- Proactive lead and team player
- Leveraged data and analytics to make informed decisions and drive business improvements
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established team priorities, maintained schedules and monitored performance
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections
- Office administration
- Organizational skills
- Office management
- Customer service
Timeline
Office Manager
LeBlanc and Associates Dentistry for Children
06.2023 - Current
Office Manager
Dental Innovations
07.2021 - 05.2023
Assistant Manager
BB's Bar And Grill
08.2020 - 06.2021
High School Diploma -
Olathe Northwest High School
Johnson County Community College