Payton Wolford
Madras,OR
Summary
Demonstrated expertise in customer service across diverse sectors, enhancing client satisfaction through effective communication and problem-solving. Proven ability to coordinate patient care and administrative tasks, ensuring a seamless experience while maintaining accurate records. Committed to fostering relationships that drive productivity and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
OnePeak Medical
Redmond, Oregon
06.2026 - Current
- Coordinate patient care from initial consultation through ongoing treatment, ensuring a seamless and supportive patient experience.
- Assist patients with understanding care recommendations, next steps, and clinic processes while maintaining a compassionate, patient-centered approach.
- Maintained accurate, confidential patient records, ensuring completeness and up-to-date documentation to support seamless patient care.
- Support a functional medicine approach by helping patients navigate individualized care plans and coordinating multiple aspects of their healthcare journey.
- Managed clinic's inventory of branded nutritional supplements, ensuring product availability and effectively addressing patient inquiries regarding products.
Customer Advocate
SAFELITE AUTOGLASS
01.2023 - 03.2026
- Maintain comprehensive and detailed records of customer interactions, administrative files, and store inventory to ensure efficiency and high performance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with insurance companies, agents, and adjusters to expedite approval processes and minimize delays for customers.
- Manage the complete work order management process, spanning creation, scheduling, and invoicing.
- Ensure exceptional customer satisfaction by managing technician performance, and fostering a collaborative environment that promotes prompt and efficient customer service.
Customer Service Liaison
CUSTOM BILLET WORKS INC.
11.2020 - 12.2023
- Manage inquiries via phone, email, and chat, providing information and order status.
- Community Outreach
- Process sales orders, confirm details, track progress, and proactively communicate delays or changes to customer orders.
- Relationship building, develop strong customer relationships, identify opportunities for upselling/cross-selling, and ensure high satisfaction.
- Accurate record-keeping in CRM systems enables the tracking of orders and the monitoring of current and potential clients.
Receptionist
WALKER'S FURNITURE AND MATTRESS
01.2022 - 01.2023
- Arrange and schedule furniture, delivery, pickup, inspection and repair services for over 7 sales personal.
- Offer accurate and informative replies to visitors' inquiries about the company, its products and services, and the store. I explained the third-party insurance plan and financing options.
- Maintain accurate daily sales reports, detailing credit card, cash, financing, and electronic transactions within the company's accounting books.
- Aid the sales team in creating invoices and quotes for customers to optimize store sales efficiency.
- Maintaining files, invoices, pricing forms, and financing applications while ensuring the office remains organized for future sales.
Furniture Associate/Cashier
BIG LOTS
07.2018 - 12.2021
- Greeted and engaged customers to create a comfortable shopping experience.
- Ensured accurate stocking and advertising of merchandise to maintain store standards and enhance presentation.
- Exceeded sales goals with the store rewards program, securing donations every month.
- Communicated with customers to gather key information for identifying and selling furniture based on budget, color, material, and measurements.
- Properly operating store equipment according to safety regulations, including U-boats, hand trucks, pallet jacks, and cardboard balers, to complete tasks safely and efficiently.
Waitress
POP'S BRANDING IRON
05.2019 - 03.2020
- Customer service ensured tables were bused, condiments were restocked, tableware was replenished, the dining area was cleaned, and the counter was prepared for the morning shift.
- Educated customers on daily menu specials, captured food and beverage orders and responded to any questions or concerns that emerged.
- Worked in accordance with all health and safety standards to promote wellness and cleanliness for customers.
Education
High School Diploma -
West Albany High School
Albany, Oregon01-2018
Skills
- Customer service
- Office administration
- Cross-functional teamwork
- Work order management
- Relationship building
- Proficient in CRM software
- Community engagement
Timeline
Patient Care Coordinator
OnePeak Medical
06.2026 - Current
Customer Advocate
SAFELITE AUTOGLASS
01.2023 - 03.2026
Receptionist
WALKER'S FURNITURE AND MATTRESS
01.2022 - 01.2023
Customer Service Liaison
CUSTOM BILLET WORKS INC.
11.2020 - 12.2023
Waitress
POP'S BRANDING IRON
05.2019 - 03.2020
Furniture Associate/Cashier
BIG LOTS
07.2018 - 12.2021
High School Diploma -
West Albany High School