Pearl Baik
Suwanee,GA
Summary
Dynamic sales and marketing leader with a proven track record at C&L Global, INC (Freight Forwarding Company), driving market share growth through innovative strategies and strong client relationships. Skilled in contract negotiation and sales coaching, I excel at enhancing team performance and delivering exceptional customer service, resulting in increased revenue and loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Director of Sales and Marketing
C&L Global, INC
07.2017 - Current
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Negotiated favorable contract terms for clients with Carriers and trucking companies.
- Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
Operations Manager
C&L Global, INC.
01.2011 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Customer Service Representative
C&L Global, INC.
01.2010 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Prepared Bill of Lading, filed AES, issued invoices to Customers.
- Conducted regular audits of documentation, ensuring compliance with industry standards and regulations.
- Increased customer satisfaction with timely and accurate shipment updates through proactive communication.
Education
Bachelor of Arts - Linguistics
Stony Brook University
Stony Brook, NY12-2009
Skills
- Sales coaching
- Pricing strategy
- Partnership development
- Sales presentations
- Decision-making
- Problem-solving
- Logistics analysis
- Customer service
- Shipment tracking
- Transportation planning
- Transportation management
- Shipping documentation
- Freight negotiation
- Sales support
- International shipments
- Contract negotiation
- International logistics
- Shipping and receiving
- Verbal and written communication
- Global logistics
- Customer service skills
Languages
English
Full Professional
Korean
Full Professional
Timeline
Director of Sales and Marketing
C&L Global, INC
07.2017 - Current
Operations Manager
C&L Global, INC.
01.2011 - 07.2017
Customer Service Representative
C&L Global, INC.
01.2010 - 01.2011
Bachelor of Arts - Linguistics
Stony Brook University
Similar Profiles
Diksha SinhaDiksha Sinha
Senior Software Engineer at WiseTech Global (Formerly Blume Global)Senior Software Engineer at WiseTech Global (Formerly Blume Global)
Sreedas PSreedas P
Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365
Iram AnwarIram Anwar
Executive Sale processer at Itech global, The nexus solution, Global I techExecutive Sale processer at Itech global, The nexus solution, Global I tech
Amrutha TatiparthiAmrutha Tatiparthi
Competitor at Future Business Leaders of America, FBLACompetitor at Future Business Leaders of America, FBLA
Dylan ButlerDylan Butler
Golf Cart Attendant at Sugar Hill Golf ClubGolf Cart Attendant at Sugar Hill Golf Club