Pearl Riggs
Tempe,AZ
Summary
Accomplished Breakfast Manager at Wyndham Hotel, adept in food preparation and sanitation procedures, significantly enhanced guest retention through exceptional customer service and staff training. Recognized for outstanding time management and a calm demeanor, consistently exceeding performance metrics. Skilled in team motivation and reliable money handling, contributing to a positive dining experience and operational excellence.
Overview
3
3
years of professional experience
Work History
Breakfast Manager
Wyndham Hotel
2023.08 - 2023.11
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
Customer Service Representative
Circle K
2020.06 - 2021.06
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
Education
Certificate For Medical Administrative Assistant - Medical Front Office
Apollo College
Phoenix, AZ07.2009
Skills
- Team motivation
- Food Preparation
- Scheduling Staff
- Sanitation Procedures
- Customer Service
- Time Management
- Reliable and Responsible
- Money Handling
- Calm and Pleasant Demeanor
Languages
Navajo
Native or Bilingual
Timeline
Breakfast Manager
Wyndham Hotel
2023.08 - 2023.11
Customer Service Representative
Circle K
2020.06 - 2021.06
Certificate For Medical Administrative Assistant - Medical Front Office
Apollo College
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