Summary
Overview
Work History
Education
Skills
Timeline
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Pearline Yamada

LAS VEGAS,NV

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Allegiant Air. Proven ability to enhance passenger satisfaction through meticulous attention to safety procedures and effective problem-solving. Recognized for reliability and punctuality, consistently achieving high performance ratings in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Flight Attendant

Allegiant Air
Las Vegas, NV
04.2005 - 10.2020
  • Ensured passenger safety through adherence to established safety protocols during all flight operations.
  • Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
  • Conducted pre-flight safety briefings to inform passengers of emergency procedures and equipment usage.
  • Collaborated with cabin crew to maintain cleanliness and organization of the aircraft environment.
  • Assisted in managing in-flight sales, enhancing passenger experience through attentive service and product knowledge.
  • Monitored cabin conditions, ensuring compliance with regulations and maintaining passenger comfort throughout flights.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

Customer Service Agent

Allegiant Airlines
Las Vegas, NV
04.2004 - 04.2005
  • Resolved customer inquiries efficiently through multiple communication channels.
  • Assisted passengers with flight changes, baggage claims, and service-related issues.
  • Provided support to team members during peak travel times to ensure smooth operations.
  • Trained new staff on customer service protocols and system navigation for enhanced performance.
  • Maintained accurate records of customer interactions in CRM systems for quality assurance.
  • Implemented process improvements that streamlined ticketing and check-in procedures.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
06.1973

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Time management
  • Safety procedures

Timeline

Flight Attendant

Allegiant Air
04.2005 - 10.2020

Customer Service Agent

Allegiant Airlines
04.2004 - 04.2005

High School Diploma -

Konawaena High School