Pearline Yamada
LAS VEGAS,NV
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Allegiant Air. Proven ability to enhance passenger satisfaction through meticulous attention to safety procedures and effective problem-solving. Recognized for reliability and punctuality, consistently achieving high performance ratings in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Allegiant Air
Las Vegas, NV
04.2005 - 10.2020
- Ensured passenger safety through adherence to established safety protocols during all flight operations.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Conducted pre-flight safety briefings to inform passengers of emergency procedures and equipment usage.
- Collaborated with cabin crew to maintain cleanliness and organization of the aircraft environment.
- Assisted in managing in-flight sales, enhancing passenger experience through attentive service and product knowledge.
- Monitored cabin conditions, ensuring compliance with regulations and maintaining passenger comfort throughout flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Customer Service Agent
Allegiant Airlines
Las Vegas, NV
04.2004 - 04.2005
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted passengers with flight changes, baggage claims, and service-related issues.
- Provided support to team members during peak travel times to ensure smooth operations.
- Trained new staff on customer service protocols and system navigation for enhanced performance.
- Maintained accurate records of customer interactions in CRM systems for quality assurance.
- Implemented process improvements that streamlined ticketing and check-in procedures.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Konawaena High School
Kealakekua, HI06.1973
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Safety procedures
Timeline
Flight Attendant
Allegiant Air
04.2005 - 10.2020
Customer Service Agent
Allegiant Airlines
04.2004 - 04.2005
High School Diploma -
Konawaena High School