Pedro Desiderio
HAMBURG
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Garden Center Associate
Home Depot
Cheektowaga
12.2023 - Current
- Assisted customers with plant selection and care recommendations.
- Maintained inventory levels of garden supplies and products.
- Organized and restocked merchandise on sales floor displays.
- Collaborated with team members to ensure clean and safe work areas.
- Handled customer inquiries and resolved issues promptly and effectively.
- Resolved customer complaints in a professional manner.
- Responded to questions from customers regarding product availability or pricing.
Operation Manager
Tops Friendly Markets
Buffalo
06.2021 - 03.2026
- Facilitated training programs for staff on operational procedures.
- Coordinated cross-departmental communication to streamline workflows.
- Monitored compliance with safety and health regulations in stores.
- Evaluated performance metrics to optimize operational processes.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Developed, implemented, and enforced operational policies and procedures.
- Created reports that tracked key performance indicators related to operations objectives.
- Established quality assurance standards across all departments within the organization.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Analyzed customer feedback to identify opportunities for process optimization.
- Oversaw the maintenance of equipment used in daily operations activities.
- Led cross-functional teams in the development of new products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented operational strategies to enhance efficiency.
- Managed inventory control processes and supply chain logistics.
Produce Manager
Tops Friendly Markets
Buffalo
04.2017 - 06.2021
- Managed produce inventory and ensured freshness across multiple store locations.
- Coordinated with suppliers to maintain quality standards for fruits and vegetables.
- Trained staff on proper handling and storage techniques for perishable items.
- Oversaw merchandising displays to promote seasonal produce effectively.
- Implemented safety protocols to maintain a clean and organized produce department.
- Assisted in developing promotional strategies for organic and local produce offerings.
- Monitored product rotation to minimize waste and enhance customer satisfaction.
- Collaborated with team members to improve overall department efficiency and service quality.
- Trained and coached new team members.
- Assisted customers with produce questions and special orders.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Provided clear, attractive and consistent signage.
- Maintained department equipment and advised general manager of equipment repair needs.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
Education
Associate of Arts - Airlines And Tourism
Emory College
Bayamon, Pr 01.1990 - 05.1992
Skills
- Customer assistance
- Inventory management
- Visual merchandising
- Safety compliance
- Team collaboration
- Operational efficiency
- Performance evaluation
- Conflict resolution
- Staff training
- Problem solving
- Effective communication
- Time management
- Adaptability to change
- Customer relationship management
Languages
Spanish
Professional
English
Professional
Affiliations
- Love baseball ( Yankees fan )
- Football guru
- Love mini vacations
Timeline
Garden Center Associate
Home Depot
12.2023 - Current
Operation Manager
Tops Friendly Markets
06.2021 - 03.2026
Produce Manager
Tops Friendly Markets
04.2017 - 06.2021
Associate of Arts - Airlines And Tourism
Emory College
01.1990 - 05.1992