Pedro Fernandez Aguirre
Miami,FL
Summary
Motivated and reliable student with strong experience in customer service and assistant management. Skilled at communication, leadership, and organization, with a passion for helping others and creating positive experiences for customers. Seeking to apply my interpersonal and problem-solving skills in a professional environment that encourages learning and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Haagen Dazs
04.2023 - Current
- Supervise daily operations and support a team of six employees.
- Handle customer issues, ensuring satisfaction and loyalty.
- Maintain inventory, schedules, and quality service standards.
- Supervised daily store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored team members on best practices for sales and inventory management.
- Developed staff schedules to optimize coverage during peak hours, enhancing customer experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate Degree - Accounting
Florida National University (FNU)
Hialeah, FL10-2027
Skills
- Customer service expertise
- Team leadership
- Effective problem resolution
- Effective time management
- Proficient in Microsoft Word
- Fluent in English and Spanish
Certification
- Certificate of Excellence in Customer Service (2022)
- Employee of the Month — March 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Extracurricular Activities
Member, Psychology Club — Florida National University Volunteer, FNU Student Success Center (Tutoring and mentoring peers)
Timeline
Assistant Manager
Haagen Dazs
04.2023 - Current
Associate Degree - Accounting
Florida National University (FNU)
Relevant Coursework
- English Composition (ENC 1101)
- College Study Skills (SLS 1502)
- College Algebra (MAC 1105)