Pedro Flores

Brentwood,CA

Summary

Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.

Overview

years of professional experience

Work History

Systems Coordinator

San Francisco Giants

San Francisco, CA

01.2022 - Current

Serve as primary systems support contact for maintenance staff, assisting with scheduling, time off requests, and system inquiries.
Maintain and audit employee records in ABI to ensure accurate headcount, contact information, and workforce data.
Support biweekly payroll processing and investigate recurring payroll discrepancies with management and payroll teams.
Generate operational reports and system usage data to support management decision making.
Coordinate with HR, payroll, and operations leadership on employee status changes, payroll updates, and personnel records.
Adjust staffing schedules to meet operational demands and large scale event requirements.
Developed and implemented training programs for new systems and software tools, improving user proficiency.
Troubleshoot system issues related to ABI and Workday and escalate technical concerns when necessary.
Provide bilingual communication and translation support for employee announcements and operational updates.
Coordinated cross-departmental communication to streamline operational workflows and enhance collaboration.

Operations Lead

Foresight Mental Health

Walnut Creek, CA

01.2019 - 01.2022

Created and managed operational workflows as well as daily coordination for the neuropsychology department.
Supervised and trained a team of 11 staff members in a high growth startup environment.
Implemented procedures, protocols, and key performance indicators to improve departmental efficiency.
Led onboarding for providers and staff while ensuring compliance with organizational processes.
Conducted operational audits and tracked revenue accrual reporting.
Coordinated cross department initiatives and supported the launch of new service programs.
Streamlined operational workflows to enhance service delivery efficiency.
Implemented quality assurance protocols to improve patient care standards.

Project Manager / Taper

San Marcos Construction

Bay Area, CA

01.2016 - 01.2019

Coordinated project timelines with city inspectors, contractors, and clients.
Managed materials logistics and vendor communication to ensure timely job site delivery.
Supported project execution to maintain compliance with inspection and construction deadlines.

Sales Lead

Sports Authority

Brentwood, CA

01.2012 - 01.2013

Delivered customer service while leading team sports product sales.
Consistently met or exceeded department sales goals and quotas.
Assisted in merchandising, inventory organization, and team coordination.
Fostered strong customer relationships, resulting in increased loyalty and repeat business.
Implemented inventory management systems to optimize stock levels and reduce costs.
Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

Education

Bachelor of Arts - Spanish

Sonoma State University

Associate of Arts - Spanish

Diablo Valley College

Skills

Operations & Systems: Workforce Scheduling, HR Systems Support, Payroll Coordination, Process Improvement, Data Auditing & Reporting, Cross Department Communication
Technical: Workday, ABI Systems, Salesforce, Triple Seat, Seismic, Trello, Google Workspace, Asana, Paycom, ChartHop, Bridge

Additional: Bilingual: English / Spanish, Professional Translation
Typing: 59 WPM Net / 65 WPM Gross

Timeline