Pedro Perez
Orlando
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills honed at JetBlue. Proven ability to train and mentor teams, ensuring high standards of performance and collaboration. Skilled in first aid and maintaining a professional appearance, consistently enhancing passenger satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Flight Attendant
JetBlue
Orlando, FL
10.2016 - Current
- Assisted passengers with boarding procedures and safety demonstrations.
- Provided exceptional customer service during flight operations, ensuring passenger satisfaction.
- Learned emergency protocols and safety equipment usage for in-flight situations.
- Maintained cleanliness and organization of cabin areas throughout flights.
- Collaborated with crew members to ensure efficient service delivery and communication.
Server Trainer
Raglan Road Irish Pub
Orlando, FL
08.2008 - 10.2016
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance staff onboarding processes.
- Conducted performance evaluations to identify areas for improvement.
- Mentored team members to foster a collaborative work environment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
Associate of Arts - Accounting
Valencia College
Orlando, FL06.2011
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Leadership qualities
Timeline
Flight Attendant
JetBlue
10.2016 - Current
Server Trainer
Raglan Road Irish Pub
08.2008 - 10.2016
Associate of Arts - Accounting
Valencia College