Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
ADDITIONAL EXPERIENCE
Timeline
Generic

Pedro Roache

New York,NY

Summary

Entry-level professional seeking a Banking / Customer Service role in a fast-paced financial environment in New York City. Strong communication skills, detail-oriented, and highly motivated to develop a long-term career in banking and financial services.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

Petisco B.
11.2024 - 01.2026
  • Led sales team to exceed quarterly targets through strategic planning and execution.
  • Implemented customer feedback systems, improving service quality and client satisfaction.

Customer Service Experience (Retail / Hospitality)

Hotel
  • Handled high-volume customer interactions while maintaining professionalism
  • Developed strong communication and conflict-resolution skills
  • Maintained accuracy in transactions and daily operations

Education

Technical Course in Computer Science / IT -

TECH

High School Diploma -

Campbell

Skills

  • Customer Service
  • Cash Handling
  • Problem Solving
  • Microsoft Office
  • Data Entry
  • Attention to Detail
  • Time Management
  • Team Collaboration

Certification

Certified in Food Protection (NYC)

IT fundamentals

Fire Department safety training

LANGUAGES

Portuguese (Native)
English (Fluent)
Spanish (Fluent)

ADDITIONAL EXPERIENCE

  • Administrative / Office Support (Freelance / Informal)
  • Organized documents, schedules, and basic data entry tasks

Timeline

Manager, Sales and Customer Support

Petisco B.
11.2024 - 01.2026

Customer Service Experience (Retail / Hospitality)

Hotel

Technical Course in Computer Science / IT -

TECH

High School Diploma -

Campbell

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