Pedro Francisco Ruiz
Rockville,MD
Summary
Versatile and bilingual professional with a proven track record of enhancing customer satisfaction at the United States Postal Service through prompt delivery and effective communication. Excelled in team coordination and issue resolution, demonstrating advanced technology skills and exceptional interpersonal abilities. Certified in CPR and proficient in Adobe Pro DC and Microsoft Office, adept at ensuring safety and compliance across roles.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Postal Service
Rockville, USA
01.2022 - Current
- Distributed mail throughout the week.
- Supported Spanish-speaking customers in resolving mail-related concerns.
- Delivered critical packages and parcels promptly to maintain customer satisfaction.
- Ensured the cleanliness of mail trucks.
- Ensured compliance with safety protocols and documented hazards related to mail trucks to ensure safety of fellow mailmen.
Direct Support Professional
Community Options
Rockville, USA
01.2020 - 01.2022
- Supported individuals in maintaining hygiene routines.
- Administered medication to individuals on schedule without mistakes.
- Upheld compliance with state standards by maintaining a clean and secure group home environment.
- Minimized harmful behaviors through persistent assessment.
- Executed monthly natural disaster and fire drills.
- Provided reliable transit services for doctor appointments with meticulous documentation of every trip.
Server
Cava Mezze Restaurant
Baltimore, USA
01.2011 - 01.2019
- Mastered details of menu offerings such as gourmet food and spirits/wine pairings.
- Facilitated exceptional dining experiences through effective team support.
- Executed point of sale operations with high accuracy and speed.
- Conducted training sessions for new servers, bartenders, and kitchen staff on restaurant operations.
- Demonstrated outstanding service by adeptly catering to guest expectations.
Education
High School Diploma -
Richard Montgomery High School
Rockville, MD01.2008
Skills
- Fluent in English
- Fluent in Spanish
- CPR Certification Holder
- Record-keeping Proficiency
- Excellent verbal communication skills
- Excellent written communication skills
- Advanced technology skills
- Proficient in Adobe Pro DC
- Experienced with Microsoft Office Applications
- General administrative duties
- Exceptional interpersonal skills
- Effective Team Coordination
- Aptitude for building rapport
- Talent for quickly resolving issues
Timeline
Mail Carrier
United States Postal Service
01.2022 - Current
Direct Support Professional
Community Options
01.2020 - 01.2022
Server
Cava Mezze Restaurant
01.2011 - 01.2019
High School Diploma -
Richard Montgomery High School
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