PEGGY ACOSTA
Lehighton,PA
Summary
Motivated professional with extensive experience in clinical network operations, focusing on productivity enhancement and organizational goal achievement. Proficient in electronic health records management and insurance verification, ensuring HIPAA compliance. Proven track record of streamlining administrative processes, leading to improved operational efficiency and patient care. Committed to continuous learning and adapting to industry trends, with fluency in Spanish for effective communication.
Overview
32
32
years of professional experience
Work History
Medical Assistant Trainee
LVPG
Allentown, Pennsylvania
07.2026 - Current
- Epic Training
- Vital signs
Registration Specialist
Lehigh Valley Hospital and Health Network
Lehighton, Pennsylvania
09.2025 - 07.2026
- Processed patient registrations accurately within hospital system, contributing to streamlined patient flow.
- Verified insurance coverage for incoming patients, ensuring accuracy of documentation and facilitating seamless patient admission.
- Managed updates to electronic health records, maintaining data integrity and supporting regulatory compliance.
- Maintained confidentiality of protected health information per HIPAA regulations.
Patient Service Representative
Lehigh Valley Health Network
Brodheadsville, Pennsylvania
02.2024 - 09.2025
- Processed patient registrations, verifying insurance accuracy and facilitating payment collection.
- Scheduled follow-up appointments to optimize provider availability and meet patient needs.
- Answered calls professionally, providing prompt assistance and information.
- Maintained patient confidentiality by strictly adhering to regulatory compliance.
- Utilized electronic health record systems for streamlined data entry and retrieval.
- Collaborated with team members to enhance patient service workflows.
- Scanned identification and forms, organizing patient documents meticulously.
- Performed administrative tasks including filing, faxing, and photocopying.
Clerk Typist 2
Northampton County
Bethlehem, Pennsylvania
03.2023 - 10.2023
- Typed correspondence, letters, memos, and reports using various office software applications.
- Assisted staff with data entry and information retrieval tasks to enhance efficiency.
- Reviewed documents for accuracy to ensure compliance with departmental standards.
- Performed clerical work and maintained accurate records of information.
- Organized paperwork and maintained filing systems to support efficient administrative processes.
- Printed hard copies of documents for distribution or archival purposes.
- Answered telephone calls, directing inquiries to appropriate personnel for resolution.
- Scanned documents into digital format for secure storage in computer systems.
USPS
MAIL CLERK
TREICHLERS, PA
06.2021 - 12.2022
- Sorted and distributed incoming mail, ensuring timely delivery according to routing procedures.
- Organized outgoing mail for dispatch, coordinating pickups with postal service.
- Managed outgoing mail by accurately preparing packaging and labeling shipments.
- Inspected outgoing mail for accuracy prior to distribution.
- Assisted in tracking packages, ensuring timely deliveries across organization.
- Operated postal equipment and managed supply inventory to support efficient mail operations.
- Maintained organized records of all incoming and outgoing correspondence.
- Addressed customer inquiries regarding mail services, enhancing service experience and satisfaction.
Reservation Agent
Split Rock Resort
White Haven, Pennsylvania
11.2018 - 03.2020
- Managed guest reservations through phone and online systems, ensuring accurate documentation.
- Handled reservation changes and cancellations efficiently to minimize disruptions.
- Resolved guest complaints through exceptional customer service and tailored solutions, improving guest satisfaction.
- Coordinated group bookings and special requests for events, contributing to memorable guest experiences.
- Communicated with housekeeping and maintenance teams to address guest needs promptly.
- Advised guests on local attractions, activities, and hotel services, enriching their overall stay and engagement.
- Processed payments and maintained billing records to support financial accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows for management review.
Front Desk Agent
Pocono Manor
Pocono Manor, Pennsylvania
04.2017 - 10.2018
- Greeted and welcomed guests, fostering positive first impressions and setting the tone for their stay.
- Handled check-ins and check-outs efficiently, contributing to seamless guest experiences.
- Resolved guest complaints promptly, ensuring satisfaction and enhancing overall guest experiences.
- Managed reservations and room assignments using property management software.
- Processed payments accurately, maintaining precise financial records for all transactions.
- Coordinated with housekeeping to guarantee timely room availability for incoming guests.
- Scheduled reservations for groups and special events while upholding company policies.
- Maintained cleanliness of lobby area, ensuring a welcoming environment.
Outpatient Receptionist
Haven House
Allentown, Pennsylvania
08.2016 - 03.2017
- Coordinated patient check-in and verification processes to streamline operations.
- Answered phone calls, resolving inquiries with professionalism and clarity to enhance patient experience.
- Managed appointment scheduling through electronic health record systems to enhance efficiency.
- Maintained confidentiality of patient information in strict compliance with regulations.
- Assisted healthcare providers by preparing essential documentation for appointments.
- Processed billing inquiries and payments accurately at front desk, ensuring smooth financial transactions for patients.
- Entered data into computer systems efficiently for proper documentation.
- Compiled data from various sources into organized reports, facilitating informed decision-making for physician review.
Medical Receptionist
Pocono Eye Associates
East Stroudsburg, Pennsylvania
02.2016 - 06.2016
- Welcomed patients and efficiently checked in appointments.
- Managed patient records in electronic health record systems to ensure accuracy and accessibility.
- Scheduled appointments for multiple physicians and specialists.
- Coordinated patient referrals and verified insurance to facilitate timely patient care.
- Maintained organized reception area to enhance patient experience.
- Answered phone calls and addressed inquiries with professionalism.
- Assisted with billing inquiries and accurately collected payments.
- Collaborated with medical staff to streamline office operations and enhance workflow.
Program Director
The National Arts Club
New York, New York
11.1994 - 07.2013
- Directed program development for diverse arts initiatives and community engagement activities.
- Cultivated partnerships with local organizations to expand outreach efforts and community involvement.
- Implemented strategic plans to boost member engagement in arts programs.
- Led innovative approaches to achieve program goals effectively.
- Coordinated artist schedules to ensure seamless execution of exhibitions and events.
- Executed promotional strategies via social media and traditional marketing channels to increase event visibility.
- Monitored operations for compliance with applicable policies and standards.
- Evaluated program success via participant feedback and community input sessions.
Real Estate Agent
First Choice Realty Group
Tannersville, Pennsylvania
05.2004 - 08.2006
- Managed real estate transactions from initiation to closing, ensuring compliance with state laws.
- Negotiated purchase agreements and contracts on behalf of buyers and sellers.
- Coordinated home showings and responded promptly to client inquiries, enhancing customer satisfaction and engagement.
- Prepared property listings and created detailed descriptions for marketing materials.
- Collaborated with agents to expand market reach and increase visibility of listings, contributing to quicker sales.
- Maintained updated knowledge of local markets and researched current listings to provide clients with informed guidance.
- Oversaw administrative duties, including preparation of essential transaction documents.
- Maintained an accurate CRM database for prospective customers and tracked sales data.
Education
Diploma Certificate - Medical Billing / Medical Terminology
CDE CAREER INSTITUTE
Tannersville, PA04-2016
GED -
Cuny Community College
The Bronx, NY06-2009
Real Estate Sales - Real Estate
Pocono Mountain Real Estate Academy
East Stroudsburg, PA01-2004
Skills
- Epic experience
- Electronic health records management
- Insurance verification
- Customer service experience
- Data entry accuracy
- Patient registration and transfer coordination
- HIPAA compliance and procedures
- Appointment scheduling
- Office administration and organization
- Payment processing
- Problem solving and decision-making
- Program coordination
- Effective communication skills
- Attention to detail and accuracy
- Team collaboration
- Monthly reporting and documentation
- Time management strategies
- Confidentiality compliance
- Pre-registration documentation management
- Goal orientation in healthcare
- Healthcare experience and medical terminology knowledge
- Demographics information handling
- Software proficiency in healthcare applications
- File maintenance and organization practices
- Verification and eligibility processes
- Quality assurance in patient care
- Spanish translation
Timeline
Medical Assistant Trainee
LVPG
07.2026 - Current
Registration Specialist
Lehigh Valley Hospital and Health Network
09.2025 - 07.2026
Patient Service Representative
Lehigh Valley Health Network
02.2024 - 09.2025
Clerk Typist 2
Northampton County
03.2023 - 10.2023
USPS
MAIL CLERK
06.2021 - 12.2022
Reservation Agent
Split Rock Resort
11.2018 - 03.2020
Front Desk Agent
Pocono Manor
04.2017 - 10.2018
Outpatient Receptionist
Haven House
08.2016 - 03.2017
Medical Receptionist
Pocono Eye Associates
02.2016 - 06.2016
Real Estate Agent
First Choice Realty Group
05.2004 - 08.2006
Program Director
The National Arts Club
11.1994 - 07.2013
Diploma Certificate - Medical Billing / Medical Terminology
CDE CAREER INSTITUTE
GED -
Cuny Community College
Real Estate Sales - Real Estate
Pocono Mountain Real Estate Academy