Peggy Allen
Columbia,MO
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Curators of The University of Missouri Healthcare System
Columbia, MO
04.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Provided accurate information regarding insurance benefits and coverage options.
- Maintained patient records using electronic health record (EHR) systems.
- Verified insurance eligibility and coverage for patients.
Family Success Coach
Central Missouri Community Action
Columbia, MO
07.2024 - 05.2025
- Guided clients in setting and achieving personal goals through tailored coaching sessions.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Connected clients with available resources to improve plan success.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Dietary Clerk
Lake Regional Hospital
Osage Beach, MO
11.2023 - 06.2024
- Assisted with menu planning, incorporating dietary restrictions and preferences for optimal nutrition.
- Checked trays on tray line for accuracy, temperature and appearance.
- Provided excellent customer service to patients and their families, addressing concerns or requests promptly and professionally.
Benefit Program Specialist
State of Missouri Family Support Division
Jefferson City, MO
01.2013 - 09.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Process enrollment and eligibility for state funded;Medicaid,SNAP,TANF, and childcare assistance programs.
- Provided back up assistance to the state customer service call center network during peak times.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Tempe, AZ06-2012
Skills
- Insurance verification
- Medical terminology
- Appointment scheduling
- Eligibility determination
Timeline
Patient Service Representative
Curators of The University of Missouri Healthcare System
04.2025 - Current
Family Success Coach
Central Missouri Community Action
07.2024 - 05.2025
Dietary Clerk
Lake Regional Hospital
11.2023 - 06.2024
Benefit Program Specialist
State of Missouri Family Support Division
01.2013 - 09.2023
Bachelor of Science - Human Services Management
University of Phoenix