Peggy Casteel
Thomaston,GA
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence, and with a proven ability in cash handling and inventory management, enhancing operational efficiency. Recognized for fostering positive customer relationships and training new staff, contributing to a collaborative team environment.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Cashier
Community Care Thrift Store
06.2024 - Current
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Assisted customers with product inquiries, providing exceptional service and support.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Collaborated with team members to maintain store organization and cleanliness.
- Trained new hires on cashier procedures and customer service protocols.
- Engaged in inventory management, restocking shelves as needed to enhance availability.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Laundry Supervisor
Harborview Health System
12.2020 - 12.2021
- Supervised daily laundry operations, ensuring adherence to safety and quality standards.
- Trained staff in proper laundering techniques and equipment usage.
- Managed workflow to optimize efficiency and reduce turnaround times.
- Implemented inventory control measures for cleaning supplies and linens.
- Collaborated with healthcare staff to ensure timely delivery of cleaned items.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Increased team productivity through effective delegation and supervision of tasks.
Store Supervisor
Flint River Outdoor Center
04.1999 - 12.2018
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty among clientele.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Answered questions about store policies and addressed customer concerns.
- Organized community events to strengthen brand presence and community engagement.
Medical Assistant
Pru-Care of Atlanta
01.1984 - 06.1988
- Administered patient intake processes and recorded vital signs accurately.
- Assisted healthcare providers with examinations and procedures to enhance patient care.
- Managed appointment scheduling and maintained organized patient records for efficient operations.
- Educated patients on treatment plans, medications, and follow-up instructions to ensure understanding.
- Streamlined office workflows by implementing electronic health record systems for improved efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
No Degree - EMT
Metro EMT
Mariette, GA06-1985
High School Diploma -
Sprayberry High School
Marietta, GA06-1966
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Professionalism and courtesy
Certification
- EMT - Certified Emergency Medical Technician
- CNA - Certified Nurse Assistant
Timeline
Cashier
Community Care Thrift Store
06.2024 - Current
Laundry Supervisor
Harborview Health System
12.2020 - 12.2021
Store Supervisor
Flint River Outdoor Center
04.1999 - 12.2018
Medical Assistant
Pru-Care of Atlanta
01.1984 - 06.1988
No Degree - EMT
Metro EMT
High School Diploma -
Sprayberry High School