Peggy Disario
Palm Desert,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Monterey Country Club. Proven ability to enhance guest experiences through effective communication and time management. Skilled in multitasking and problem-solving, consistently maintaining a clean and organized environment while fostering team collaboration to achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Monterey Country Club
Palm Desert, CA
02.2025 - Current
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Managed multi-line phone system, directing calls and taking messages efficiently.
- Scheduled appointments and maintained calendars for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Maintained front desk area, promoting a clean and organized environment for guests.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Private In-Home Caregiver
Home Care Plus
Indian Wells, CA
02.2022 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Provided companionship to enhance emotional well-being and reduce isolation.
- Monitored health indicators, reporting changes to family members and healthcare professionals.
- Maintained a clean and safe environment, following hygiene protocols to ensure client safety.
- Administered medications as prescribed, ensuring adherence to healthcare plans.
- Collaborated with family members to address concerns and improve care strategies.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approaches.
- Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
- Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.
- Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.
- Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
Resident Care Assistant
Bella Villaggio
Palm Desert, CA
03.2022 - 03.2025
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident areas to promote safety.
- Developed rapport with residents, fostering trust and enhancing their well-being.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Delivered high-quality care to [Type] patients in hospital facility.
- Transported patients between rooms and appointments or testing locations.
Medication Technician
Windsor Court Assisted Living
Palm Springs, CA
05.2018 - 2022
- Administered medications accurately per prescribed regimens, ensuring patient safety and compliance.
- Monitored patients' vital signs and responded to changes in condition promptly.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Maintained accurate medication records, ensuring documentation met regulatory standards.
- Trained new staff on medication administration protocols and best practices.
- Conducted regular inventory assessments of medication supplies, reducing waste and shortages.
- Monitored medication storage area to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of [Number]+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Barback
Outpost Tavern Bar
Cathedral City, CA
09.2019 - 01.2021
- Assisted bartenders in preparing drinks and maintaining cleanliness of bar area.
- Stocked supplies and organized inventory to ensure efficient service flow.
- Supported setup and breakdown of events, ensuring timely readiness for service.
- Monitored customer needs, providing prompt assistance to enhance guest experience.
- Collaborated with team members to improve workflow and reduce wait times.
- Learned new drink recipes and techniques to support bartenders effectively.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
Vendor Assistant
Aqua Caliente Casino
Rancho Mirage, CA
08.2017 - 2019
- Coordinated vendor communications to ensure alignment on product availability and delivery schedules.
- Assisted in managing inventory levels, tracking stock movements, and maintaining accurate records.
- Supported procurement processes by preparing purchase orders and monitoring order status updates.
- Analyzed vendor performance metrics to identify areas for process improvement and cost reduction.
Education
High School Diploma -
Mojave River Academy
Palm Springs, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Hospitality services
- Filing
- Issue handling
- Multitasking and organization
- Client communication
Certification
- Licensed bartender-
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Monterey Country Club
02.2025 - Current
Resident Care Assistant
Bella Villaggio
03.2022 - 03.2025
Private In-Home Caregiver
Home Care Plus
02.2022 - Current
Barback
Outpost Tavern Bar
09.2019 - 01.2021
Medication Technician
Windsor Court Assisted Living
05.2018 - 2022
Vendor Assistant
Aqua Caliente Casino
08.2017 - 2019
High School Diploma -
Mojave River Academy