Peggy Holloway
Hastings,MI
Summary
Detail-oriented and experienced, Assistant Manager with 23 years of experience in private practice and customer service. Strong track record of driving sales growth with customer loyalty programs. Skilled in medical coding, billing, and insurance verification, with a strong background in medical office experience. Possesses a Certified Medial Coder certification.
Overview
32
32
years of professional experience
Work History
Assistant Store Manger
NRC Alliance - Daily Thread
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures.
- Educated new co-workerd on company policies, procedures, and best practices to ensure their success within the organization.
- Observed co-worker to help improve skills, achieve daily objectives,
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with co-manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Worked with exciting merchandise displays to catch attention of store customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strong leadership skills by motivating team members towards achieving individual/team targets/ goals
- Effectively entering results from stores KPI's
- Boosted employee morale by recognizing outstanding performance & celebrating teams accomplisjments
Assistant Manager, Customer Service, Insurance Bil
MetroHealth Medical Center
05.1993 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Accurately assigned medical codes to patient records using ICD-10-CM and CPT coding guidelines
- Collaborated with healthcare providers to clarify documentation and obtain additional information when necessary.
- Was compliance with all coding guidelines, regulations, and industry standards.
- Utilized electronic health record (EHR) systems and coding software for efficient code retrieval and entry.
- Worked closely with billing department to resolve any coding-related issues or denials
- Maintained confidentiality of patient information at all times, adhering to HIPAA regulations.
- Collaborated with healthcare providers to accurately documentation of procedures and diagnosis.
- Maintained up-to-date knowledge of coding guidelines, including changes in ICD-10 codes and CPT codes.
- Assisted in the resolution of coding - related billing disputes or audits.
- Process insurance referrals with needed information to assist in patients medical needs.
Education
Certified Medical Coder - Bill Medical Visits
Metro Hospital
Grand Rapids, MISkills
- Customer service
- Customer experience
- Retail operations
- Problem-solving
- organization skill
- Time management
- Team building and leadership
- Attention to detail
- POS systems operation
- Work Planning and Prioritization
- Goals and performance
- Stock rotation
- Flexible schedule
- Assignment delegation
- Teamwork and collaboration
- Team leadership and coaching
- Decision-making
- Delegating work
- ICD-10
- Insurance Verification
- Medical Terminology
- Medical Coding
- Epic System
- Medical Records
- Medical Billing
Timeline
Assistant Store Manger
NRC Alliance - Daily Thread
07.2022 - Current
Assistant Manager, Customer Service, Insurance Bil
MetroHealth Medical Center
05.1993 - Current
Certified Medical Coder - Bill Medical Visits
Metro Hospital