Peggy Holloway
Hastings,MI
Summary
Detail-oriented Assistant Manager offers more than extensive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
32
32
years of professional experience
Work History
Assistant Manager
NRC ALLIANCE-DAILY Thread
Byron Center, Michigan
07.2023 - 12.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Produced thorough, accurate and timely reports of project activities.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manger, Billing Coder, Insurance Knowl
Metro Health Southwest
05.1993 - 05.2013
- Compiled and coded patient data using standard classification systems.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Streamlined day-to-day office processes to meet long-term goals.
- Researched discrepancies between billed amounts and remitted payments from insurance companies.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
- Resolved coding discrepancies and denials to maximize reimbursement.
- Worked effectively in team environments to make the workplace more productive.
- Mentored junior team members and managed employee relationships.
- Managed coding for multiple specialties, ensuring specific codes are accurately applied.
- Entered coded data into electronic health record (EHR) systems.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Coordinated with billing department to clarify billing issues related to coding.
Skills
- Customer relations
- Retail operations
- Problem-solving
- Team leadership and motivation
- Medical practice operations
- Medical billing expertise
- Patient check-in
- Reception management
- Electronic health records management
Timeline
Assistant Manager
NRC ALLIANCE-DAILY Thread
07.2023 - 12.2024
Assistant Manger, Billing Coder, Insurance Knowl
Metro Health Southwest
05.1993 - 05.2013