Peggy Smith
Salineville,OH
Summary
At BK Beverage, I spearheaded initiatives that significantly enhanced customer satisfaction and loyalty, leveraging my expertise in workforce management and sales techniques. As a proactive leader, I excelled in complex problem-solving and team leadership, coaching staff to surpass performance expectations and efficiently navigate organizational changes.
Overview
27
27
years of professional experience
Work History
Manager
BK Beverage
Salineville, Ohio
01.1998 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Southern Local Highschool
Salineville, OH05-1983
Skills
- Workforce Management
- Sales Techniques
- Complex Problem-Solving
- Expectation setting
- Team Leadership
Timeline
Manager
BK Beverage
01.1998 - Current
High School Diploma -
Southern Local Highschool
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