Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy G Brown

Richmond,VA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

23
23
years of professional experience

Work History

Customer Service Associate

Publix Supermarket
09.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased revenue by cross-selling and upselling products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Assistant

Handcraft Cleaners
02.2008 - 08.2016
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Delivered prompt service to prioritize customer needs.

Mortgage Loan Processor

Saxon Mortgage
02.2001 - 12.2009
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Prepared file for final clear-to-close by branch management.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Education

High School Diploma -

Armstrong High School
Richmond, VA

Skills

  • Customer Service
  • Exceptional Communicator
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Monetary Transactions
  • Administrative and Office Support
  • Process Transactions
  • Safe Work Practices

Timeline

Customer Service Associate

Publix Supermarket
09.2017 - Current

Customer Service Assistant

Handcraft Cleaners
02.2008 - 08.2016

Mortgage Loan Processor

Saxon Mortgage
02.2001 - 12.2009

High School Diploma -

Armstrong High School

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Peggy G Brown