Peggy Salayon
ROCHESTER HILLS
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
45
45
years of professional experience
Work History
Supervisor – Patient Access
McLaren
06.2024 - Current
- Provide operational leadership for Patient Access functions across the Clarkston and Oxford campuses, overseeing Breast Care Center, Radiology, and 24-hour Emergency Department registration
- Lead and develop front-line Patient Access staff ensuring departmental goals for cash collections, ECN compliance, and registration quality are met
- Ensure compliance with HIPAA regulations, Joint Commission standards, hospital policies, and mandatory education requirements
- Analyze operational performance through audits, reporting, and workflow assessments identifying opportunities to improve accuracy, productivity, revenue capture, and patient satisfaction
- Monitor and manage registration work ques and financial clearance activities to reduce account delays and support revenue cycle performance
- Partner with Human Resources to recruit, interview, onboard, and retain high-performing team members, ensuring appropriate staffing levels
- Mentor and support fellow Patient Access Supervisors by providing leadership guidance and employee relations support
- Represent Patient Access in interdisciplinary leadership meetings (Emergency Department, Radiology) to drive process improvement initiatives and enhance cross-functional collaboration
Supervisor – Patient Registration Services
Beaumont/Corewell Health
01.2003 - 06.2024
- Oversee Radiation Oncology, Radiology/Lab, In-Patient, and Labor & Delivery registration areas coaching and developing staff to perform complete registrations, secure verifications and authorizations, and provide excellent customer service
- Manage Work Que team analyzing insurance rejections and registration/billing issues; implement staff training and revenue cycle process improvement projects
- Maintain policies/procedures, employee scheduling, payroll and performance appraisals
- Represent Registration during interdepartmental meetings (e.g. Clinical) working collaboratively to improve processes
- Interview and vet potential employees for the department working with Human Resources
- Mentor new Supervisors providing them guidance on managing people and navigating the Corewell Health System
- Supervised registration staff in Emergency Center, Physical Therapy areas, In-Patient areas, and multiple Outpatient registration areas
Data Tech – Patient Registration Services
Beaumont
01.1999 - 01.2003
- Built and maintained resident’s monthly and yearly schedules in the outpatient clinic
- Trained new hires and performed employee audits
- Performed phone observations to give feedback to schedulers
Sr Registrar, Admitting – Patient Registration Services
Beaumont
01.1993 - 01.1999
- Registered patients in Emergency, Family Birth Center, Surgery, Outpatient Clinic, and In-Patient areas facilitating bed management
Assistant Supervisor-Patient Registration Services
Beaumont
01.1987 - 01.1991
- Oversaw outpatient registration areas maintaining staff development, policies/procedures, departmental compliance, employee scheduling, payroll, and performance appraisals
- Analyzed insurance rejections and registration/billing issues; implemented staff training and revenue cycle process improvement projects
Sr Registrar, Admitting – Patient Registration Services
Beaumont
01.1982 - 01.1987
- Registered patients in Emergency, Family Birth Center, Surgery, Outpatient Clinic, and In-Patient areas facilitating bed management
Education
High School -
Hazel Park
01-1982
Skills
- Coaching and guidance
- Results driven
- Complex Problem-solving
- Process improvement
- Policy enforcement
- Expectation setting
- Staff management
- Customer service
ADDITIONAL PROFESSIONAL ACTIVITIES AT WBH
- Certified Marketplace- Certified Application Counselor 2019
- Financial Refresher Class Instructor
- Certified Revenue Cycle Representative 2022
Timeline
Supervisor – Patient Access
McLaren
06.2024 - Current
Supervisor – Patient Registration Services
Beaumont/Corewell Health
01.2003 - 06.2024
Data Tech – Patient Registration Services
Beaumont
01.1999 - 01.2003
Sr Registrar, Admitting – Patient Registration Services
Beaumont
01.1993 - 01.1999
Assistant Supervisor-Patient Registration Services
Beaumont
01.1987 - 01.1991
Sr Registrar, Admitting – Patient Registration Services
Beaumont
01.1982 - 01.1987
High School -
Hazel Park