Peiyi Wu
Guangzhou, China
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organisation, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed. I believe my diverse experience and multilingual background help me better identify customers' needs and deliver effective solutions to all problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Pullman Guangzhou Baiyun Airport
Guangzhou, China
10.2020 - 07.2022
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Assisted with billing processes, ensuring accuracy in charges and payments.
Food and Beverage Attendant - VIP Gaming
SKYCITY Entertainment Group
Auckland, New Zealand
03.2019 - 01.2020
- Assisted in delivering exceptional customer service in fast-paced dining environment.
- Supported food preparation and presentation to ensure high-quality standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with team members to efficiently manage daily operations during peak hours.
Education
Postgraduate Diploma in Marketing -
Auckland University of Technology
Auckland, New Zealand10-2023
Bachelor of International Hospitality Management -
Auckland University of Technology
Auckland, New Zealand08-2019
Diploma in Hospitality Level 5 & 6 -
New Zealand Management Academies
Auckland, New Zealand12-2017
Skills
- Customer service
- Attention to detail
- Teamwork
- Multitasking
- Communication skills
- Problem Solving
- Time Management
- Microsoft Office
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Receptionist
Pullman Guangzhou Baiyun Airport
10.2020 - 07.2022
Food and Beverage Attendant - VIP Gaming
SKYCITY Entertainment Group
03.2019 - 01.2020
Postgraduate Diploma in Marketing -
Auckland University of Technology
Bachelor of International Hospitality Management -
Auckland University of Technology
Diploma in Hospitality Level 5 & 6 -
New Zealand Management Academies