Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penelope Cruz

Golden,CO

Summary

Dedicated Customer Service Professional committed to delivering exceptional support. Strong attention to detail and a passion for helping others drive quality results in collaborative and independent roles. Effective time management skills ensure prioritization and completion of multiple responsibilities efficiently, contributing to a productive work environment.

Overview

1
1
Certification
1
1
year of post-secondary education
3
3
years of professional experience

Work History

Sales Associate

H&M Retail
Golden, CO
03.2025 - Current
  • Facilitated customer checkouts, bagged items, and promoted loyalty memberships and rewards
  • Assisted customers with genuine product selection and provided style recommendations.
  • Maintained knowledge of inventory locations and current sales to assist customers effectively
  • Supported inventory loss prevention efforts through careful monitoring and reporting
  • Ensured product presentation and store cleanliness
  • Closing preparing the store for open
  • Before/After store hours work to help count inventory, place products, organize inventory, price inventory, and secure it
  • Assisted in training new employees

Crew member

Boba Tea Company
Tucson, USA
10.2023 - 02.2025
  • Provided welcoming customer service and offered helpful suggestions to enhance customer experience
  • Multitasked across various job responsibilities to ensure smooth operations in a fast-paced work environment
  • Delivered quality work with efficient product production times to meet customer demand
  • Managed store opening and closing tasks to maintain daily functionality.
  • Assisted in managing inventory levels and restocking supplies.
  • Operated cash register and processed customer transactions.
  • Participated in training new crew members on operational procedures and standards.

Crew member

Whataburger
Tucson, USA
04.2023 - 10.2023
  • Maintained attentive, efficient customer service to enhance guest experience.
  • Keeping a clean and welcoming atmosphere for customers
  • Resolved customer issues and advocated for their needs to improve satisfaction.
  • Adapted to multiple job functions, contributing to team success across different areas.
  • Experience with taking out online orders to guests
  • Counted cash drawers and made secure deposits at the end of each shift.
  • Familiar with training new members on shift

Education

N/A - Adult Highschool Diploma

Mclain Community High School
Golden, CO
10.2025 - 09.2026

Skills

  • Customer service
  • Cash handling
  • Cash drawer reconciliation
  • Product stocking
  • Stock receiving
  • Display and store cleaning
  • Knowledge and ability for product placement
  • Shift supervision
  • Time management
  • POS system operation
  • Cash handling
  • Sales promotion
  • Employee training

Certification

  • Servesafe
    Emergency/disaster training

Timeline

N/A - Adult Highschool Diploma

Mclain Community High School
10.2025 - 09.2026

Sales Associate

H&M Retail
03.2025 - Current

Crew member

Boba Tea Company
10.2023 - 02.2025

Crew member

Whataburger
04.2023 - 10.2023
Penelope Cruz