Penelope Gomez
Reno,NV
Summary
Hardworking and dependable individual with hands-on experience in customer service, administrative support, and food service. Known for staying calm under pressure, adapting quickly to new environments, and maintaining a positive attitude when working with others. Eager to keep learning and growing professionally, especially in roles that involve helping people and improving team operations.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Planet Fitness LLC
Reno, NV
10.2025 - 01.2026
- Assisted members with inquiries and account management to enhance customer satisfaction.
- Executed processing of new memberships and renewals, ensuring precision in data entry within systems.
- Educated members on gym policies, equipment usage, and fitness programs to promote engagement.
- Maintained cleanliness and organization of facility areas to uphold company standards.
- Addressed and managed complaints efficiently to maintain high standards of customer satisfaction.
- Cultivated a positive work environment through proactive communication initiatives among colleagues and supervisors.
HR Student Intern
City of Stockton
Stockton, CA
05.2025 - 07.2025
- Digitized physical documents by efficiently scanning files into the electronic system.
- Organized and indexed digital files to improve accessibility.
- Supported event setup processes, enhancing overall efficiency and effectiveness.
- Maintained confidentiality of sensitive employee information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Catering Assistant
Midtown Creperie
Stockton, CA
09.2024
- Maintained cleanliness and organization of kitchen and serving areas.
- Assisted in food preparation and assembly for catering events.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and restocked catering supplies as needed.
- Assisted in the preparation of food items following chef’s instructions and safety regulations.
- Prepared food items according to recipes and instructions.
Education
High School -
Amos Alonzo Stagg High School
Stockton, CA01-2025
Skills
- Database Entry
- Quality Assurance
- Fast-Paced Environment
- Communication
- Food Preparation Techniques
- Station Stocking
- Data Organization
- Microsoft Excel
- Customer service
- Financial transactions
- Customer support
Timeline
Member Service Representative
Planet Fitness LLC
10.2025 - 01.2026
HR Student Intern
City of Stockton
05.2025 - 07.2025
Catering Assistant
Midtown Creperie
09.2024
High School -
Amos Alonzo Stagg High School