Penelope Moody
Yorba Linda,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Boise, ID
02.2025 - 06.2025
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Processed payments efficiently, ensuring accuracy in transactions and minimizing errors.
- Recommended menu items based on guest preferences, contributing to increased sales and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Host/Lead Busser
Bardenay
Boise, ID
01.2024 - 11.2024
- Greeted and seated guests, ensuring a welcoming atmosphere during peak hours.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Provided menu information and recommendations, enhancing guest dining experience.
- Coordinated with kitchen and bar staff to ensure timely service delivery.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
Host/Busser
Cheesecake Factory Inc
Boise, ID
09.2023 - 04.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency.
- Assisted in coordinating wait times and table assignments.
- Communicated effectively with kitchen and service staff to enhance guest experience.
- Handled guest inquiries and concerns promptly and professionally.
- Maintained cleanliness and organization of front-of-house areas.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Orangewood Academy
Garden Grove, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Team collaboration
- High volume dining
- Food running
- Food safety practices
- Order accuracy
- Table bussing
- Suggestive selling
Accomplishments
- Achieved Employee of Month twice through effectively helping with improving the system being used and being dependable with call out coverage.
Certification
Food Handlers Certification
Timeline
Server
Texas Roadhouse
02.2025 - 06.2025
Host/Lead Busser
Bardenay
01.2024 - 11.2024
Host/Busser
Cheesecake Factory Inc
09.2023 - 04.2024
Orangewood Academy