Penelope Valencia
Overview
3
3
years of professional experience
Work History
Server
Salsas
Charlotte, NC
01.2025 - 03.2025
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Counter Employee and Server
Empire pizza
10.2024 - 02.2025
- Running the expo system.
- Cleaning tables while making sure the restaurant is clean.
- Assisted customers in selecting menu items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed company policies related to cash handling procedures.
Part Time Clerk
QuikTrip
08.2023 - 10.2024
- Assist customers with gas and lottery.
- Take food orders, prepare food orders, and prepare the kitchen for the next day.
- Greeting customers in a friendly manner.
- Run the cash register.
- Checked expiration dates on food items before stocking them onto shelves.
- Conducted regular maintenance activities on fuel pumps.
- Assisted in training new employees on operating procedures within the store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Host
Cantina 1511
03.2022 - 10.2022
- Greeted customers in a friendly and professional manner.
- Provided top-quality customer service to customers at the restaurant.
- I answered phone calls from customers, assisted with takeout orders, helped clean up the restaurant at closing, and assisted with other restaurant-related duties.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped service staff handle demand by distributing food and beverages.
Cashier
Hardee’s
11.2021 - 03.2022
- I took customers' orders inside the restaurant and serviced the drive-through line.
- Assisted with cleaning the restaurant at closing.
- Kept the restaurant and bathroom clean and tidy.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
York Technical College
05-2024
Associate of Arts -
York Technical College
trueSkills
- Menu knowledge
- Bilingual (Spanish and English)
- Customer service
- Cash handling
- Food safety
- POS system operation
- Complaint handling
- Serving expertise
- Customer satisfaction
- Teamwork
- Cleanliness standards
- Professional appearance
Languages
Spanish
Full Professional
Timeline
Server
Salsas
01.2025 - 03.2025
Counter Employee and Server
Empire pizza
10.2024 - 02.2025
Part Time Clerk
QuikTrip
08.2023 - 10.2024
Host
Cantina 1511
03.2022 - 10.2022
Cashier
Hardee’s
11.2021 - 03.2022
High School Diploma -
York Technical College
Associate of Arts -
York Technical College
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