Peneshia Williams
Columbus,MS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust, with over 8 years of experience.
Overview
8
8
years of professional experience
Work History
Night Auditor
RiverChase Inn
Columbus, MS
08.2022 - Current
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
Customer Service Representative
Sitel
Starkville/Remote, MS
11.2018 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Office Manager
Capital Security
Starkville, MS
04.2016 - 09.2018
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
GED -
Columbus High School
Columbus, MS03-2006
Associate of Science -
East Mississippi Community College
Mayhew, MSSkills
- Daily Reporting
- Front Desk Operations
- Processing Registrations
- Customer Service
- Balancing Transactions
Timeline
Night Auditor
RiverChase Inn
08.2022 - Current
Customer Service Representative
Sitel
11.2018 - 06.2022
Office Manager
Capital Security
04.2016 - 09.2018
GED -
Columbus High School
Associate of Science -
East Mississippi Community College
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