Penni Carey
Keene,NH
Summary
Dynamic professional with extensive experience in guest services and retail management. Proficient in customer relationship management, payment processing, and associate training. Committed to optimizing operational efficiency and elevating guest satisfaction.
Overview
2027
2027
years of professional experience
Work History
Guest Services Supervisor
Global Montello Group
2025 - Current
- Supervised daily operations to enhance guest satisfaction and service efficiency.
- Trained and mentored staff on customer service best practices and company policies.
- Implemented feedback systems to improve guest experience and address concerns promptly.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Managed inventory control processes ensuring availability of necessary supplies for operations.
Assistant Store Manager
Global Montello Group
Keene, NH
2024 - 2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Provided training and support to new staff in customer service protocols and inventory management.
- Coordinated merchandise displays to enhance customer experience and maximize product visibility.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Logistics Associate
New Chapter
Brattleboro, VT
2022 - 2024
- Coordinated shipment schedules to optimize delivery timelines and enhance customer satisfaction.
- Collaborated with team members to streamline loading processes, reducing delays in dispatching goods.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Machine Operator/Assembler
Oatey
Winchester, NH
2020 - 2022
- Operated machinery to assemble plumbing products with precision and attention to detail.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to optimize assembly line efficiency and workflow.
- Maintained equipment by performing routine checks and basic troubleshooting as needed.
Key Holder
Dollar General
Swanzey, NH
2019 - 2020
- Assisted with daily store operations, maintaining inventory accuracy and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently, processing transactions and managing cash drawer.
- Trained new staff on store policies, procedures, and best practices for customer engagement.
Team Member
Dunkin' Donuts
Swanzey, NH
2018 - 2019
- Assisted customers with orders, ensuring accurate and timely service.
- Operated coffee machines and equipment, maintaining cleanliness and functionality.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Managed inventory levels, restocking supplies to meet customer demand promptly.
Assembler
Tree Free Greetings
Keene
2016 - 2018
- Assembled greeting cards and packaging using hand tools and machinery.
- Maintained quality control by inspecting products for defects and inconsistencies.
- Collaborated with team members to meet daily production goals efficiently.
- Followed safety protocols to ensure a secure working environment at all times.
Cook 1
Sodexo Food Service
Keene, NH
2014 - 2016
- Prepared and cooked high-quality meals following standardized recipes and safety protocols.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure food safety compliance.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
Education
Accounting Cerificate -
River Valley Community College
Claremont, NH2018
Skills
- Customer service standards
- Greeting customers
- Conflict management
- Customer relationship management
- Associate training
- Computer skills
- Payment processing
Timeline
Guest Services Supervisor
Global Montello Group
2025 - Current
Assistant Store Manager
Global Montello Group
2024 - 2025
Logistics Associate
New Chapter
2022 - 2024
Machine Operator/Assembler
Oatey
2020 - 2022
Key Holder
Dollar General
2019 - 2020
Team Member
Dunkin' Donuts
2018 - 2019
Assembler
Tree Free Greetings
2016 - 2018
Cook 1
Sodexo Food Service
2014 - 2016
Accounting Cerificate -
River Valley Community College