Penny Bruyere
Hairstylist
Big Lake
Summary
Dynamic and results-driven professional with extensive experience at Great Clips, excelling in client consultation and relationship management. Proven track record in enhancing service quality and customer satisfaction across multiple locations. Skilled in appointment scheduling and training staff, fostering a loyal clientele through exceptional service and attention to detail.
Overview
8
8
years of professional experience
Work History
Hairstylist
Great Clips
06.2025 - Current
- Provided high-quality haircuts and styling services to diverse clientele.
- Assisted in maintaining cleanliness and organization of workstations.
- Engaged with customers to understand their needs and preferences.
- Utilized salon software for appointment scheduling and customer management.
- Collaborated with team members to enhance service efficiency and flow.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Salon Manager
Great Clips
08.2023 - 06.2025
- Oversaw daily salon operations, ensuring high standards of customer service and satisfaction.
- Managed staff schedules, optimizing team efficiency and service delivery.
- Trained new employees on salon protocols and customer engagement techniques.
- Implemented inventory management practices, reducing waste and maintaining stock levels.
- Resolved customer complaints effectively, fostering a positive salon environment.
- Conducted performance evaluations, providing feedback to enhance team skills and morale.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Area Manager Hair Salon
Great Clips
09.2017 - 08.2023
- Led operational teams to enhance service quality and customer satisfaction across multiple locations.
- Implemented training programs to improve staff performance and reduce turnover rates.
- Analyzed sales data to identify trends, optimizing product offerings and promotional strategies.
- Developed and enforced standard operating procedures to ensure consistent service delivery.
Education
Associate of Science -
Minnesota School of Business
Waite Park, MN09-2017
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Relationship building and management
Timeline
Hairstylist
Great Clips
06.2025 - Current
Salon Manager
Great Clips
08.2023 - 06.2025
Area Manager Hair Salon
Great Clips
09.2017 - 08.2023
Associate of Science -
Minnesota School of Business