Penny Crain
Vidalia,LA
Summary
RN Branch Director experienced in hospice care management, team leadership, and compliance oversight. Enhanced operational efficiencies and patient satisfaction through strategic planning and staff development. Committed to educating nursing staff and fostering a collaborative environment while remaining open to travel opportunities for professional growth.
Overview
36
36
years of professional experience
Work History
RN Branch Director/Administrative Assistant
Enhabit Homehealth and Hospice
Vidalia, LA
09.2013 - Current
- Directed daily operations for branch, ensuring compliance with company policies.
- Managed staff scheduling to optimize resource allocation and service delivery.
- Implemented customer service strategies that enhanced client satisfaction and retention, resulting in increased CAHPS Survey returns.
- Oversaw financial reporting processes, ensuring accurate account management and budgeting.
- Collaborated with regional leaders to align branch objectives with corporate goals.
- Facilitated team meetings to promote communication and address operational challenges.
- With over 8 years of branch director knowledge and loving to travel, I was the one that was sent to other branches in other states to help train new hospice directors. This is something I truly enjoyed, with educating others with understanding the BD role and job responsibilities.
- Monitored branch performance metrics, identifying areas for process improvement initiatives.
- Ran IDG team meetings per company policy and received 100% scoring on all quarterly IDG audits done per supervisor.
- Stayed abreast of local, state, and federal regulations impacting corporate compliance.
- Coordinated with corporate office regarding budgeting, staffing, inventory management.
- Developed and cultivated long-term relationships with prospects and customers to drive branch success.
- Managed customer service operations to ensure high standards of customer satisfaction.
- Resolved customer complaints promptly by investigating issues thoroughly and taking corrective action.
- Evaluated customer feedback surveys regularly in order to assess customer satisfaction levels.
- Maintained a safe working environment by enforcing safety rules among employees.
- Collaborated with other departments in order to identify new business opportunities.
- Provided training and development opportunities to ensure staff meet goals and objectives.
- Identified cost savings opportunities throughout the branch operation.
- Conducted regular performance reviews for staff, providing feedback and guidance on areas of improvement.
- Reviewed financial reports to monitor budget adherence and expenditure levels.
- Managed and inspired team members to achieve full potential, contributing to branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned employee duties to ensure clarity in tasks.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Disciplined employees to encourage compliance with company policies and procedures.
- Completed monthly On Call Schedules with collaboration with the on call team members.
- Led Vidalia, LA office to win Hospice of the Year Award by the Miss Lou for three consecutive years, based on community votes.
RN OR Supervisor
Riverland Medical Center
Ferriday, Louisiana
05.1990 - 09.2013
- Oversaw patient admission and discharge processes.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improve overall well being.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assisted surgeons during procedures by preparing instruments and maintaining sterile fields.
- Coordinated patient schedules and managed pre-operative assessments for surgical cases.
- Educated patients on post-operative care and recovery.
- Maintained surgical equipment by performing regular checks and arranging repairs when needed.
- Collaborated with nursing staff to ensure smooth patient transitions between departments.
- Documented surgical procedures and patient interactions in electronic health records accurately.
- Trained new staff on surgical protocols, tools, and best practices in the operating room.
- Prepared specimens for laboratory analysis according to protocol guidelines.
- Provided emotional support to patients before, during, and after operations.
- Prepared and organized surgical equipment and instruments for use during surgery.
- Documented medical records accurately and completely.
- Sanitized all instruments used during surgery according to hospital standards.
- Performed patient assessment prior to surgery.
- Adhered strictly to safety protocols established by the hospital or clinic.
- Maintained sterile environment in the operating room.
- Ensured that consent forms were signed properly prior to any procedure being performed.
- Conducted inventory of supplies on a regular basis.
- Maintained cleanliness in the operating theatre area.
- Supervised daily operations to ensure team efficiency and productivity standards.
- Managed inventory levels and coordinated supply chain logistics.
- Conducted regular performance reviews to assess team development needs.
- Resolved employee conflicts to promote a positive workplace.
- Directed and supervised team of 10 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented new operational procedures, increasing efficiency.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Evaluated completed work to ensure quality, consistency, and adherence to standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Kept daily surgical log books up to date, along with any reported complications, such as readmission or infection, which were reviewed at our quarterly board meetings.
Education
Associate of Science - Registered Nurse
Alcorn Nursing School
Natchez, MS05-1991
Skills
- Staff management
- Financial reporting
- Regulatory compliance
- Patient care
- Customer service
- Training development
- HCHB Workflow
- Effective communication
- Call triaging
- Performance evaluation
- Time management
- Hospice care
- Patient and family advocacy
- Staff supervision
- Palliative and pain management
- Compassion and empathy
- Care plan development
- Documentation and charting
- Physical assessments to determine Hospice eligibility
- Intake and discharge
- Patient satisfaction and process improvement
- Professional bedside manner
- Problem solving
- Electronic health records
- Payroll processing
- Uploading documents to Medical Records
- Billing reviews and approvals
Timeline
RN Branch Director/Administrative Assistant
Enhabit Homehealth and Hospice
09.2013 - Current
RN OR Supervisor
Riverland Medical Center
05.1990 - 09.2013
Associate of Science - Registered Nurse
Alcorn Nursing School