Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Penny Hayes

Phlebotomist
VANCOUVER,Washington

Summary

Enthusiastic and compassionate professional with over 20 years in healthcare seeking to transition into a flight attendant role. Known for delivering excellent care, remaining calm under pressure, and maintaining high safety standards. Eager to bring strong interpersonal skills and a passion for helping others to the airline industry. Fostering a positive environment while ensuring compliance with safety standards. Recognized for exceptional customer service and crisis management. Proven ability to enhance patient comfort and reduce wait times through effective communication and adaptability

Overview

21
21
years of professional experience
1
1
Certification

Work History

PSR II/Laboratory Phlebotomist

Quest Diagnostics
07.2023 - Current
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
  • Provided guidance and support to laboratory personnel.
  • Collected blood samples efficiently and safely, ensuring optimal patient care.
  • Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.

Lead Phlebotomist

Vancouver Clinic
05.2022 - 03.2023
  • Led team of phlebotomists to ensure efficient blood draw operations.
  • Mentored junior staff to enhance technical skills and patient care.
  • Developed protocols for specimen handling and labeling accuracy.
  • Implemented process improvements, reducing patient wait times.
  • Coordinated weekly team meetings to address workflow challenges.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Provided guidance and support to laboratory personnel.

Lab Assistant/Laboratory Phlebotomist

Legacy Healthcare Services
11.2014 - 09.2019
  • Collaborated with team members to streamline processes and improve workflow efficiency.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Delivered compassionate care to patients, ensuring comfort, safety, and dignity at all times.
  • Built strong, trusting relationships with diverse populations.

Phlebotomist

Mid-Columbia Medical Center
07.2004 - 11.2014
  • Monitored patient reactions during procedures, providing immediate care and addressing concerns effectively.
  • Provided compassionate care and support to patients, families, and medical teams.
  • Maintained calm and composure in emergency and high-stress situations.
  • Built strong relationships with patients and coworkers based on empathy and respect.
  • Communicated complex information clearly and effectively to diverse audiences.
  • Processed specimens for laboratory analysis, adhering to strict protocols for accuracy and consistency.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Education

GED -

White Salmon School District
White Salmon, WA

No Degree - Phlebotomy

Columbia Gorge Community College
The Dalles, OR

No Degree - EMT

Skyline Hospital
White Salmon, WA

No Degree - Limited X-Ray Operator

Portland School of Radiography
Portland, OR

Skills

  • Exceptional Customer Service
  • Crisis Management & Emergency Response
  • Strong Communication & Teamwork
  • Conflict Resolution
  • CPR & First Aid Certified
  • Attention to Detail
  • Adaptable in Fast-Paced Environments
  • Multitasking & Time Management
  • Team collaboration

Accomplishments

  • Educated 10 phlebotomy students on venipuncture and capillary puncture techniques.
  • Oversaw team of 10 phlebotomists in lab processing over 300 samples daily.
  • Supervised team of 10 staff members.
  • 20 Years in Customer Service

Certification

  • PT - Phlebotomy Technician
  • CPR

Timeline

PSR II/Laboratory Phlebotomist

Quest Diagnostics
07.2023 - Current

Lead Phlebotomist

Vancouver Clinic
05.2022 - 03.2023

Lab Assistant/Laboratory Phlebotomist

Legacy Healthcare Services
11.2014 - 09.2019

Phlebotomist

Mid-Columbia Medical Center
07.2004 - 11.2014

GED -

White Salmon School District

No Degree - Phlebotomy

Columbia Gorge Community College

No Degree - EMT

Skyline Hospital

No Degree - Limited X-Ray Operator

Portland School of Radiography

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