Penny Kilgo
Silver Creek,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Sales Specialist
Home Depot
08.2020 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Licensed Master Cosmetologist
Self Employed
10.2005 - Current
- Utilized advanced color techniques, including balayage and color corrections, resulting in stunning transformations for clients.
- Increased salon revenue by consistently upselling products and services during appointments.
- Established rapport with walk-in customers by offering a warm welcome and ensuring they feel comfortable during their salon experience, fostering repeat business.
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
Instructor
Georgia Northwestern Technical College
12.2020 - 05.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Improved student performance by defining clear goals and communicating performance metrics.
Education
Associates Degree - Master Cosmetology
Georgia Northwestern Technical College
Rome, GA10.2006
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Closing Techniques
Timeline
Instructor
Georgia Northwestern Technical College
12.2020 - 05.2024
Sales Specialist
Home Depot
08.2020 - Current
Licensed Master Cosmetologist
Self Employed
10.2005 - Current
Associates Degree - Master Cosmetology
Georgia Northwestern Technical College
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