Penny Lee
Danville,VA
Summary
Detail-oriented Billing Coordinator with a proven track record in HIPAA compliance and accurate billing processes. Skilled in problem-solving and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Billing Coordinator
Wythe County Physician Practices
09.2023 - Current
- Processed and verified patient billing information for accuracy and compliance with healthcare regulations.
- Coordinated insurance claims submissions and followed up on outstanding payments to ensure timely reimbursement.
- Analyzed billing discrepancies and resolved issues by collaborating with medical staff and insurance providers.
- Maintained accurate patient accounts by updating billing records and addressing inquiries regarding statements.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Updated documentation, reports, and spreadsheets with financial information.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
Patient Access Coordinator
Sovah Health Danville
02.2012 - 09.2023
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Coordinated insurance verification to ensure accurate patient information and minimize billing discrepancies.
- Managed appointment scheduling, optimizing workflow and improving patient access to services.
- Trained new staff on procedures and software systems, fostering a collaborative team environment.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Staffing Coordinator
Angel Wings Home Care
12.2008 - 02.2012
- Coordinated scheduling and staffing needs for home care services, ensuring optimal coverage and client satisfaction.
- Managed recruitment processes, including candidate screening and interviewing to identify qualified applicants.
- Developed onboarding procedures for new hires, enhancing training efficiency and compliance with regulatory standards.
- Collaborated with management to assess staffing requirements based on client demands and service delivery goals.
Education
Associate of Arts - Word Processing Administration
National Business College
Danville, VA06-1990
Skills
- Audit support
- Deadline oriented
- File management
- HIPAA compliance
- Month-end closing procedures
- Payment posting
- Problem-solving
- Multitasking and organization
- Data entry proficiency
- Accuracy and precision
- Dispute resolution
- Document review
- Research
- Invoice processing
- Recordkeeping
- Customer service
- Claims processing
- Insurance verification
- Claim submission
- Research and due diligence
Timeline
Billing Coordinator
Wythe County Physician Practices
09.2023 - Current
Patient Access Coordinator
Sovah Health Danville
02.2012 - 09.2023
Staffing Coordinator
Angel Wings Home Care
12.2008 - 02.2012
Associate of Arts - Word Processing Administration
National Business College