Penny Morris
Port Townsend,WA
Summary
Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Language
Work History
Pharmacy Technician
Kitsap Pharmacy
Poulsbo, WA
08.2005 - 06.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Pharmacy Technician
Rite-Aid Pharmacy
Bainbridge Island, WA
06.1991 - 08.2005
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Skills
Drug safety
Medication dispensing
Team collaboration
Drug utilization review
Prescription filling
Patient confidentiality
Drug inventory control
Supply restocking
Problem-solving skills
Insurance billing
Confidentiality and HIPAA
Pharmacy and customer records management
Updating medication histories
Accomplishments
- Trained [Number] new pharmacy technicians on pharmacy policies, procedures and best practices.
- Improved customer service standards by [Number]%.
- Increased customer retention [Number]% by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over [Number] prescriptions per day.
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Pharmacy Technician - Kitsap Pharmacy
08.2005 - 06.2016
Pharmacy Technician - Rite-Aid Pharmacy
06.1991 - 08.2005
Bainbridge Island High School - High School Diploma,
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