Penny Nebre
Bakersfield
Summary
Dynamic and dedicated Patient Care Coordinator with proven expertise at Bakersfield Memorial Hospital in insurance verification and compassionate patient care. Recognized for enhancing patient experiences through effective communication and case management, while improving registration efficiency in high-pressure environments and ensuring compliance with HIPAA regulations. A versatile team leader committed to delivering exceptional healthcare support, combining strong analytical skills with a talent for client relations. Eager to leverage a deep understanding of regulatory compliance and data management to contribute meaningfully in a healthcare role, fostering personal growth and organizational success.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
PAIN CLINICS OF CENTRAL CALIFORNIA
BAKERSFIELD
02.2025 - Current
- Evaluated patient eligibility for various insurance programs and benefits.
- Processed applications and documentation to ensure compliance with regulations.
- Communicated effectively with patients regarding eligibility requirements and status updates.
- Collaborated with healthcare providers to gather necessary information for claims processing.
- Assisted in resolving eligibility-related issues to enhance patient experience.
- Maintained accurate records in electronic health record (EHR) systems for tracking purposes.
- Coordinated communication between patients, physicians, and insurance providers to expedite authorization processes.
- Processed insurance authorizations ensuring compliance with clinic policies and state regulations.
Patient Care Coordinator
Bakersfield Memorial Hospital
Bakersfield, CALIFORNIA
05.2024 - 01.2025
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.
- Provided support to nursing staff on call by obtaining necessary medical history information from patients upon arrival at the ER department.
- Collaborated with financial counselors on payment arrangements for uninsured or underinsured patients.
- Used computer and job-related software to compile and record medical charts and reports.
- Successfully registered and monitored patients in a fast-paced, high volume Emergency Room environment.
- Maintained knowledge of all current hospital policies related to registration processes and procedures.
Patient Access Service Representative
Kern Medical Hospital Authority
Bakersfield, CA
02.2023 - 11.2023
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Verified insurance eligibility, referral authorization and financial education.
- Entered patient demographics, insurance, and medical reason for visit to process registration.
- Obtained patient signatures and processed referral and pre-authorization paperwork.
Front Office Shift Leader
Accelerated Urgent Care
Bakersfield, CA
11.2022 - 02.2023
- Pitched in to answer phones and handle administrative tasks during employee absences.
- Kept lobby and reception desk clean, organized and professional in appearance.
- Assisted with onboarding process for new employees by providing orientation materials.
- Sustained team performance levels and work quality with effective training skills and ongoing monitoring strategies.
- Helped patients with filling out forms and insurance questions.
Education
Completed Coursework - Medical Assistant
SJVC
CALIFORNIADiploma -
Cesar Chavez High School
CALIFORNIA06.2016
Certification - Medical Receptionist
North Kern Vocational Training Center
CALIFORNIA06.2016
Certificate - PHLEBOTOMY
PHLEBOTOMY TRAINING SPECIALIST
Bakersfield, CA06-2026
Skills
- Insurance Verification
- Medical Terminology
- Coverage and Authorizations
- Patient registration
- Multitasking Abilities
- Cash handling
- Documentation and recordkeeping
- Appointment Scheduling
- Team Leadership
- Medical referrals
- Compassionate patient care
- Adaptability and flexibility
- Time management abilities
- Effective communication skills
- Telephone etiquette
- Microsoft office
- Data entry
Timeline
Eligibility Specialist
PAIN CLINICS OF CENTRAL CALIFORNIA
02.2025 - Current
Patient Care Coordinator
Bakersfield Memorial Hospital
05.2024 - 01.2025
Patient Access Service Representative
Kern Medical Hospital Authority
02.2023 - 11.2023
Front Office Shift Leader
Accelerated Urgent Care
11.2022 - 02.2023
Certification - Medical Receptionist
North Kern Vocational Training Center
Completed Coursework - Medical Assistant
SJVC
Diploma -
Cesar Chavez High School
Certificate - PHLEBOTOMY
PHLEBOTOMY TRAINING SPECIALIST