Penny Pan
Hayward,CA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Food Court Cashier & Order Coordinator
Baby Cafe Hong Kong Bistro
Emeryville, CA
10.2024 - 02.2025
- Greeted customers and handled front counter orders and payments using POS system
- Prepared bubble tea and other beverages; packaged food items for dine-in and takeout
- Answered phone calls and processed delivery orders accurately and efficiently
- Acted as liaison between kitchen staff and customers to ensure clear communication and service quality
- Performed daily opening and closing duties, including setup, cleanup, and restocking
- Monitored inventory levels, prepared supply orders, and reported to the manager on stock needs
- Maintained a clean and organized work area in a fast-paced environment
Lead Barista & Cashier
Friends Bubble Tea Management LLC
Oakland, CA
10.2019 - 12.2023
- Handled customer transactions and prepared a variety of bubble tea beverages
- Trained new staff in drink preparation, POS operation, and customer service
- Answered phone calls and processed delivery and pickup orders
- Managed online orders through delivery platforms and ensured timely fulfillment
- Monitored and responded to customer reviews and feedback on online platforms
Front Desk Hostess
Cooking Papa, LLC
Foster City, CA
02.2018 - 07.2019
- Greeted guests and guided them to their seats with a warm and professional attitude
- Managed reservations and walk-in seating using the restaurant's scheduling system
- Communicated with servers and managers to ensure smooth front-of-house operations
- Maintained the cleanliness and appearance of the reception area
- Listened to customer feedback and concerns, and relayed them promptly to the management
Store Manager
China Best Restaurant
Hayward, CA
12.2017 - 02.2019
- Oversaw daily restaurant operations and ensured smooth coordination between front and back of house
- Managed staff scheduling, training, and performance evaluations
- Handled payroll distribution and ensured timely and accurate wage payments
- Monitored inventory levels, placed supply orders, and controlled operational costs
- Addressed customer feedback and resolved service-related issues professionally
- Ensured compliance with health and safety regulations
- Maintained financial records and supported budgeting and cost management
Education
Bachelor of Arts - Communication & Psychology (Double Major)
University of California, Davis
Davis, CA12-2024
BBA - Major in Business Management
Guangdong University of Finance & Economics
Canton, China09-2014
Skills
Software & Tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic Python (via CMN 152V)
- Digital communication literacy (via CMN 170V)
- Computer applications (via PLS 021V)
- Foundational data analysis
- Online platforms: Canvas, Zoom, and social media tools (eg, Instagram, WeChat, TikTok, Facebook, Rednote)
Professional Skills
- Team building
- Employee training
- Customer service
- Inventory management
- Financial analysis
- Project management
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Timeline
Food Court Cashier & Order Coordinator
Baby Cafe Hong Kong Bistro
10.2024 - 02.2025
Lead Barista & Cashier
Friends Bubble Tea Management LLC
10.2019 - 12.2023
Front Desk Hostess
Cooking Papa, LLC
02.2018 - 07.2019
Store Manager
China Best Restaurant
12.2017 - 02.2019
Bachelor of Arts - Communication & Psychology (Double Major)
University of California, Davis
BBA - Major in Business Management
Guangdong University of Finance & Economics
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