Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

PENNY POMEROY

BELOIT

Summary

Dynamic customer service professional with a proven track record at Kerry Ingredients, excelling in problem resolution and client engagement. Demonstrated ability to enhance customer satisfaction and retention through effective collaboration and a detail-oriented approach. Proficient in case-based software, consistently achieving high productivity in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Kerry Ingredients
07.2014 - 08.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Learned company policies and procedures to ensure compliance in customer interactions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Utilized Case based software to document customer interactions and track service requests effectively.
  • Collaborated with team members to enhance customer satisfaction initiatives.

Accounts Receivable Clerk

Kerry Ingredients
09.2004 - 06.2014


  • Contributed in team meetings to discuss strategies and share best practices for collections success.
  • Monitored accounts for payment compliance, implementing follow-up actions as necessary.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

Associate of Science - Accounting

Blackhawk Technical College
Janesville, WI
05-2002

Skills

  • Optimistic outlook

  • Proficient in problem resolution

  • Effective team collaboration

  • Detail-oriented approach

  • Reliable and accountable

  • Client engagement

  • Case based software

Interests

  • Gardening
  • Running and walking
  • I enjoy hobbies that combine physical activity with outdoor exploration, like Hiking, Camping, and Kayaking
  • I Bike and Rollerblade, as recreational activities to maintain physical fitness

Timeline

Customer Service Representative

Kerry Ingredients
07.2014 - 08.2024

Accounts Receivable Clerk

Kerry Ingredients
09.2004 - 06.2014

Associate of Science - Accounting

Blackhawk Technical College

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