Penny Thompson
Farmington,NM
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
Farmington, NM
02.2019 - Current
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Data Processor
Colorado Land & Title Company
Cortez, Colorado
02.2019 - 10.2023
- Ensured compliance with all applicable laws when handling sensitive information.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Input numerical or alphabetical data into computer systems using standardized procedures.
- Reviewed and analyzed data from various sources to identify discrepancies or errors.
Optician/Cashier
Walmart
Cortez, Colorado
12.1999 - 02.2018
- Processed payments for products purchased by customers.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Recommended specific lenses, coatings and frames to suit individual client needs.
Hardware Sales Associate
Dolores General Store
Dolores, Colorado
01.1995 - 12.1999
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers with product selection, pricing and availability.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Dolores High School
Dolores, Colorado05-1979
Skills
- Staff supervision
- Customer service
- Conflict resolution
- Regulatory compliance
- Shift scheduling
- Inventory management
- Product knowledge
- Time management
- Employee training
- Time management abilities
- Relationship building
- Employee performance evaluations
- Effective communication
- Customer relations
- Professional and courteous
Certification
- Food Handlers Certificate
Languages
English
Professional
Timeline
Assistant Manager
Domino's Pizza
02.2019 - Current
Data Processor
Colorado Land & Title Company
02.2019 - 10.2023
Optician/Cashier
Walmart
12.1999 - 02.2018
Hardware Sales Associate
Dolores General Store
01.1995 - 12.1999
High School Diploma -
Dolores High School